I just booked a non refundable hotel on hot wire, where you don't know the name, and when I found out what hotel it was it apparrently has a terrible bed bug problem...suggestions? It is the super 8 in Langley BC and the hot wire reviews are very good...but very misleading

When I selected a 3 star rating hotel to get a discounted price, I really got a two star hotel, after doing research on the hotel, and after checking other rating other well know internet sites, and googling the location and hotel to see number of unsettling police reports. I am not comfortable of taking my family to this hotel. Call Hotwire to try work out change to another hotel (not refund), but they would not, I would have to go to the hotel first. If room is not satisfactory, and hotel does not correct problem, I would then need to call Hotwire about it . The way they took care of me today, it would probably be another run around, again. The line from the consumer service representative was "there is no Government Standards for rating hotels", maybe these large internet sites should come with some standards. Bad experience will never use Hotwire again, even on their regular site which shows the hotel. Hotwire and La Quinta Hotel got a free $300 between them for nothing.

Here is the subject of the complaint that I have submitted to Hotwire. After two weeks of seeking restitution, I was called this morning and told that nothing further would be done.

I am writing to complain about the above reference booking. I made the booking approximately 15 minutes before arriving at the hotel. When I arrived at the hotel, I was told by the guest clerk, that no reservation for me was found. When I told him that I had booked the room through Hotwire, he told me that it usually took about an hour and a half for them to receive a confirmation from Hotwire. I told him I had the confirmation on my computer and offered to show him the confirmation he said that wouldn't do any good and that he had to have the confirmation directly from you. I asked if I could check in and check back when he received the confirmation he said that wouldn't work since I might have to pay for the room twice if he never received the confirmation. He suggested I call you to get the confirmation sent sooner. I then called your customer service line. I was on hold waiting for a live customer service representative for at least 15 minutes. When I was finally connected to your representative, I explained my problem.. Your representative explained that she could fax the reservation to the hotel after speaking to the desk clerk. I asked for some monetary compensation for my trouble. I explained that I did not believe the hotel was anywhere near a 2.5 star hotel (you sold it to me as a 2.5 star hotel) and that I thought this was a lousy value (I bought the room for 64 plus tax). She said that she was taking care of my complaint by getting me into the room as soon as possible and that was all she could do. I asked to speak to a manager she said it wouldn't do any good and repeated that she was handling my complaint and basically refused to connect me to a manager. I did then get checked into the hotel. I think I should receive a full refund of my room for several reasons. 1). In this age of computers, there is no reason for not being able to get a confirmation to the hotel as soon as the hotel is made. A delay of an hour and a half to get the confirmation to the hotel is untenable their should have been no need for me to contact customer service to straighten this out, and taking 15 minutes or more to reach a customer service representative is not an acceptable option. 2). The room was sold to me as a 2.5 star hotel. This is frankly unbelievable. Kayak, Expedia, and your own website list the hotel as a 2 star. In your explanation of ratings on your website, America's Best Value Inns are listed as example of a chain with 1 star ratings. Priceline list the hotel as 1 star, and the hotel isn't even listed for sale by Hotels.com. The hotel was very old and dirty. Near my room there was a hole in the wall with an extension cord running into the hotel from the outside. The beds were saggy and very old. I could give many other reasons that the hotel is not a 2.5 star (you list Holiday Inn Express, La Quinta, and Hampton Inns as examples of 2.5 star chains). TripAdvisor lists the hotel as 25th of 29 hotels in Killeen. 3). The booking was not a good value it was not worth 64 (which is what I paid for the room excluding taxes). Your website's regular listing gives the price of the room as 65 ( 1 over your Hot Rates ). Expedia lists the hotel at 62.10 which means that I can book the hotel through a regular reservation site for less than your Hot Rate Again, I would request that you give me a full refund. I will be awaiting your prompt response. Jim Neal

"Hotwire Hot Rates"

I just recently, about 20 minutes ago, booked a hotel through Hotwire. I chose the "Hotwire Hot Rate" option. Hotwire hides the hotel name so 'other sites do not know what good of a deal you are getting'. I did not know what the hotel was, however it just seemed like a good idea, a gamble if you will, to try to get this 'ridiculously good deal'. I saved 50 cents.. Yes, 50 cents. I could have used my AAA discount and saved $10 if I had booked from the hotel website and I could have cancelled my reservation with no cancellation charges up to the day before my reservation.

Hotwire... I hope you are happy with yourself. I played into your scam and I am not a happy camper. Now I am stuck with a room that I do not want, don't know if it is smoking or non-smoking, don't know what size or the number of beds and can't cancel my booking. When I went on Hotwire again, I could not even pull up the link that I used to book my hotel. I called Hotwire customer service and all they had to say was that they do not do cancellations, refunds or exchanges.

What kind of business is this? I am not the type of person who takes time to go online and submit a complaint. I will never use Hotwire again and I strongly suggest that you do the same...

Unauthorized charges to my credit card account. DO NOT DEAL WITH THIS COMPANY.