HotWire
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Category: Travel
Contact Information
United States
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HotWire Reviews
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Marco Agudelo
August 15, 2010
Double bed hotel reservation
We booked a double bed room for two nights through hotwire.com for our party of 4. When checking in, the hotel informed us that they were overbooked and didn't have any two beds room available, as it was late 2:00 am in the morning we accepted an extra rolling bed to spend the first night. Next day we tried to get the two beds room and got they were still unable to provide one, so we decided to check-out since we were not sleeping comfortable in this hotel. When we called hotwire the informed us that we were not receiving a refund for the night that we didn't use because a:) we should be calling them when we arrived to the hotel and found the issue with the two beds not available so they could help us and b:) the hotel didn't document this issue, the most they could do for us is to do a credit for $25 for the "next" time we use the hotwire. My recommendation for all of you: DO NOT USE THIS JOKERS, they won't stand for "their customers" they will such your money and that is it.
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HotLiar is exposed 2
July 19, 2010
They get you once - don't let it be twice
Hotiwre's (I found out it is known as HotLiar with people who do travel for a living) rating system is internal and not considered acurate to the industry's standard. You can get the same or better price at any other travel site, and know where you are staying, or what you are renting, flying, etc, before they take your money.
If you see a HotLire star rating, take at least 1/2 point away from ther B.S. rating. If you do this and compare prices on other sites, you will see HotLiars prices are the same or higher 99% of the time.
I was taking a class in college and for a paper in our business practice and ethics class, decided to test the HotLiar site as a personal reference. I paid $1.00 more for the same room that all other site had listed. HotLiar clamied it to be a 2.5 star room, in fact all other sites including the hotel's own webiste had it listed a a 2.00 star place.
I have since made my report to others in my class and all others in my contact list. HotLiar has the right as a business to do what they do, and I imagine they have a deal or two for someone... just no one I was able to come in contact with.
Remember, take off AT LEAST 1/2 star rating from their site before comparing prices.
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Riddick
June 15, 2010
Stay away at all costs
I booked a 2 nights hotel for my New York City trip a few days ago with a 3 stars hotel for $159 per night + taxes. I called hotwire today to extend my booking for 1 more night, they told me they can not do anything for me. I know I can not do any cancellation or refund, but I did not know I can't even extend my booking. OK, I accept the fact, and try to make another reservation online again, knowing that I would not getting the same hotel. I found a 4 stars Hotel listed under New York Downtown Soho for $159 + taxes. I typed in my visa card information and agreed all the terms (of course including acknowledge the non-refundable term). After I completed everything, I did not received any confirmation. I called Hotwire about 1 hour later, the associate can see my new booking, visa card, hotel information & grading in her computer, but she told me that type of hotel is already fully booked, that's why they never sent me the confirmation. I spent 30 mins talked to the supervisor "Tonia", she kept saying sorry but...she cannot offer the same grade hotel with the same price range to me, the only offer closer would be $279 + taxes. I told her that's totally unfair, when I type in all my visa information accepting their non-refundable term, I thought it's a mutal agreement/ contract, blinding both party, why they still have a chance to get out the agreement after receiving our credit card information? The funny thing she said to me is we did not charge to your credit card yet! I think we all know the secret now- after you give them your credit card information, you can not get out of the deal BUT HOTWIRE CAN GET OUT THE DEAL AT THEIR WILL.
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Eduardo D
June 4, 2010
Worst service ever
Worst service I ever had in a Cable Service.
I had a lot of problems that never have been solved after making many claims.
The customer service department and technician don't have the minimun knowledge and education to take care of their clients and solve problems dealing with cable T.V. and internet.
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LorenzoVenezian
May 29, 2010
scam
its a scam, two minutes after booking i checked the hotels website and i could have booked directly for the same price. plus the hotel was a really a half star one. do not use hotwire.
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sputnik2001
May 28, 2010
Charged without Aprroving Sale!
***Run for the hills from HOTWIRE**** it is EVIL, pure evil!
I entered all my info, cc info then decided before I actually clicked purchase that I would first check priceline to see if I could get a better rate. Short version, Priceline did have a better rate - so I exed out of hotwire, without clicking to purchase, and when I went to my email inbox I had a flight confirmation email awaiting me. Apparently if you click on "I read terms and conditions" THAT is actually approving charges AND NOT the button to purchase flight.
It took me almost 2 and a half hours, 5 phone calls etc to get this charge taken off my credit card! I was LIVID. In 15 years of internet purchases this was my FIRST encounter with internet fraud. And, I thought Hotwire was a legitimate business. Finally the supervisor did the right thing and took it off, but I had 2 other supervisors, a few in the Philippines, and 2 customer service reps refuse.
Never never never will I even so much at LOOK at hotwire...
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rccstl
May 26, 2010
Refund
After trying to talk to Hotwire 3 times about this, nothing was done so this is the email I sent them...
I understand that companies have polices and guidelines, but with what I dealt with today, I believe its time to review your policy when it comes to cancellations or trip changes. I made reservations through HotWire for a trip to Chicago July 5-7 to see the group U2 at Soldier Field. Because the lead singer Bono had to have emergency back surgery, the entire North American Tour which was to open in Salt Lake City June 3 has been postponed. I have no reason now to make my trip to Chicago. When I tried to cancel my reservation, I was told that because of your policy a refund would not be possible. When I suggested if I could change the name on the reservation so the trip would not be wasted, I was told that would not be possible. Your people made no effort what so ever to help me. THAT IS TOTALLY STUPID!!!
I had no control of what was going on with the band and feel that I should be given the chance to cancel my reservation and given a full refund. After positing what happened to me on U2.com, others posted back how they had no trouble getting a refund from their hotel. It's time for HotWire to learn what good customer service is and try going the extra mile to keep customers using there site. I however will never again use HotWire. Your nothing but a common thief who allow people to use your site for trips and don't give them a chance to cancel or change should something come up especially in this case since I had no control over it. Basically all your company does is steal people's money. I have no idea how many people used your company to reserve hotels for this tour and now you have made when hell of a profit from us. Hope you are all very happy about the service you provide. I'm sorry you don't provide a service do you other than the service of screwing others.
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Mysterywhteboy
May 16, 2010
Hotwire oversight cost me $700
HOTWIRE COST ME $700 DUE TO AN OVERSIGHT ON THEIR BEHALF!!! DO NOT USE THEM THEY WILL NOT REIMBURSE YOU FOR ANYTHING EVEN IF IT IS THEIR FAULT!!!
On Dec. 8th 2009 Hotwire sent me an email regarding a cancellation of the first in my connecting return flights home from Barcelona to Madrid. The original flight from Barcelona to Madrid on AirEuropa at 7:00am was now cancelled. So on Dec. 9th I called Hotwire after receiving the email from them and spoke to their Customer Service rep who did some checking and informed me that the new time was now going to be 9:10am from Barcelona to Madrid. He then sent an updated email to me showing me my old Itinerary and the newly updated Itinerary with the 9:10AM flight. I asked him will Hotwire notify me of any other Changes/Cancellations to my flights and he told me yes, and to just check my email for any other change notifications.
I checked for changes up until the night before the departing flight home (Feb 27) and never received anything. So still thinking the departing flight was at 9:10am I arrived to the Barcelona Airport to my check-in gate at 7:30am for the 9:10 flight (Plenty of time, 15 years of flying and I have never missed a flight). AirEuropa then informed me that the 9:10 flight had been changed back to 7:00am and they had no other flights to Madrid that would get me there in time for my connecting flight from Madrid- Philadelphia. Apparently AirEuropa changed the flight back to the 7:00am flight in late December and AirEuropa told me all travel agencies were notified. In order to make the remaining connecting flights I was forced to purchase 2 tickets from Iberia Airlines @ 220 Euro each ($700 approx).
I have explained to Hotwire the above situation, talked to Clark Howard on the radio, and sent letters to Hotwire's Marketing Executives to get an answer. My letters are always returned and their customer service refuses to give me any money back.
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dau
May 9, 2010
car rental change
Booked a rental car for 7 days, but had to change travel plans because of health issue.
wanted to delay picking up the rental car for 48 hrs and called the rental car company. Was informed I had to call Hotwire and then discovered thru a fairly obnoxious representative that no changes were allowed and booking was "final". Upon review of internet invoice, it stated sale was "final" and no changes allowed, but was not obvious or conspicuous. I would never book anything again with Hotwire. I am letting AMEX deal with these morons and AMEX will submit the letter from my treating physician.
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John K Young
April 29, 2010
charged when trip cancelled
We reserved a rental car online thru Hotwire.com ( Itineary # 4010360717) and purchased car rental insurance at the same time. We had to cancel the reservation. The car rental company wanted $250.00 cash deposit because we have a debit/credit card from the bank is the reason for the cancellation. We received a confirmation cancellation email from Hotwire.com on March 17, 2010.
We acquired the insurance thru the above Itineary and we under the impression that the insurance would be cancelled as well. It wasn't and our card was charged $162.00 on March 17, 2010 and I respecfully
request you refund the $162.00 to my account.
Thanking you in advance for your prompt attention to my request.
John K Young 561-512-8422
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