Booked through the online service. And was suppose to have a 3 plus star stay in Calgary for two adults and two small children. Ha what a joke, They booked us into a low end and i mean low end holiday Inn. Its location is one of some question, then the room was in Basement, it had two tiny double beds that maybe one adult could sleep in husband and wife maybe but two kids ha not a chance. The hotel was suppose to be renovated yea the parking lot had no cars should of been a sign of things. So basically every thing they described about the hotel was false. Not one thing that was represented on their website about the level I was paying for was even close to what was stated. Reply from company you booked it sorry sucker. So buyer beware this is a con company with no idea of business. Their So poor at what they do. I travel lots so this is would have been the final night on road after two weeks with family and because of delay in Mountains we had to stay in Calgary or would have made it home. NEVER EV ER will I use this service they put us basically in the hood and to make matters worse when I checked in the guys in front paid way less than I did. Basically ripped off to high heaven and the companies answer was you booked it sorry. Will be contacting my lawyer on Monday and forwarding a complaint to the better business bureau. This is a con and advise to stay away. They do not represent what your paying for. Never used the room drove home the 7 hours and slept in own bed. Oh yea also a rat trap out side our room window. Nice really nice.

I called to change my flight on Continental. They explained all the change charges and I said fine. They then said someone from the "change" department would have to call me back. Someone did two days later and I could not get to the phone in time. They left no return number and said they would call back in 36 to 72 hours.

48 hours later - no call. I finally called Continental directly and rebooked with them.

It cost me $35 more but was worth not waiting for a callback.

Does Hotwire think its customers have nothing to do but wait around for a telephone call.

I rented an auto through Hotwire for a period of one week.I paid the total amount with my credit card.The day of my flight to Baltimore 18 Feb, I got very sick and had to postpone my flight.The rental agreement I had was from 19 Feb to 26 Feb.I contacted Hotwire and explained the situation and that I would be picking up the car on the 23 Feb and had no problem paying for the ful week, They explained that the car could not be held more than 24 hours after the origional date of the 19 and there was no obligation that the rental company have a car available. I was told if I faxed a doctors note saying I was sick they may give me a refund..Maybe I am wrong in thinking since I paid for the week, any part of that week that car should be mine

I booked a room in Orlando Florida for two nights, 1 adult 2 children. Hotwire put us in 1 King Size bed. My 12 year old son and 10 year old daughter don't want to sleep with each other let alone me. Hotwire would not fix the situation, but for an additional charge we could upgrade at the Hotel. HORRIBLE CUSTOMER SERVICE. I'll never use them again. They can kiss the commission goodbye on the 11 rooms for 9 nights I need in April

I purchased tickets on 10/7/09, using Hotwire.com., for $478.40. In early November we learned our travel dates had changed. Our tickets are advertised as exchangeable so I called to change our tickets to an earlier date. I was told that to change our tickets I would incur an additional $150 change fee per ticket plus any difference in the fare between my old ticket and new ticket. I was told the new price was $510.00, but that Hotwire was unable to issue the change immediately; I would have to wait up to 72 hours for a phone call from the change department. I was also told this was the only way to change my ticket. I waited 72 hours and was eventually called back. However, the ticket prices went up to $786 between the time I was quoted and the time I was allowed to change the ticket. I told the representative that it would be cheaper to just buy new tickets, which at the time would have cost me $630. I let the representative for hotwire know that I would wait to re-ticket in the hopes that the ticket prices would go back down, and then I put a fare-watch on the flights and dates I wanted. The prices did go down, so I recontacted Hotwire and started the whole process all over again. They informed me to change my ticket it would now cost $586.00 but that once again I had to wait for the phone call back from a representative in the change department. I asked again, if there was any way to transfer me directly or any other option to change me ticket for fear that once again the prices would go back up. The representative for Hotwire again informed me that this was THE ONLY way to make changes to an existing reservation but that she would try to have us called back ASAP in hopes of getting the best rate. Once again 72 hours passed before we received a phone call back from Hotwire. I missed the call so it went into voicemail. On the voicemail (which is saved) I was informed the flights had now gone back up to $746.00. I had to call them back A THIRD TIME on 11/25/2009 to try and change the ticket AGAIN which starts the whole process ALL OVER! I had also asked the representative I spoke to if I could email anyone to get some customer service assistance with this issue. She informed me I could go online to the "Help" link and email a customer service representative. I sent an email to Hotwire on 11/25/2009 explaining the situation, in hopes that someone might be able to help me streamline this process. I received an email back from a Priscilla D, a Hotwire Customer Care Supervisor who stated that there was NO OTHER WAY TO CHANGE MY FLIGHTS. In the email she stated she, "would forward my suggestions to the Tech Department to analyze as a possible site enhancement to better assist their customers." It is now 20 days since I initially tried to resolve this issue. The last phone call I received from hotwire on 11/27/09 (which is saved) informed me that the rates had gone down again to $686 and to call them back if I am still interested in making this change. Interestingly though, in this message the representative informed me that I can ALSO CONTACT THE AIRLINE DIRECTLY TO MAKE THIS CHANGE, WHICH WAS NEVER DISCLOSED TO ME BEFORE. Had I made the change directly with the airline when I originally wanted to change my flight it would have cost $510.00. Once again, I called Hotwire back; this time I was quoted $686 and told I would receive a phone call in 72 hours. I asked them if I could call the airlines directly (per the last message I received) and they said I could. I asked why I had not been advised of this before and the representative had no idea why I was never told this option. I did contact American Airlines directly on 11/27/2009 and the fare I was quoted with them was $606.00 a difference of $80. I re-ticketed directly with the airline to avoid another run-around from Hotwire, but feel like policy of a 72-hr wait is a scam to get more $$$ out of consumers like myself. PLEASE DO NOT BOOK WITH HOTWIRE.COM! I have used Expedia and Travelocity and both company's are superior in customer service and products and services received.