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Hotwirescam
January 30, 2009
false misleading scam
SCAM Low price guarantee. After I booked non refundable- I checked another webiste and found the same exact hotel cheaper. BUT- because Hotwire adds taxes and fee's after the "low price guarantee room rate" they do not honor other sites who have the rate including taxes and fee's. What a scam. AND the hotel they put me in is 15 mles from the city I booked it in. They are full of disclaimers. DO NOT SUPPORT THIS SCAM WEBSITE.
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liztheum
December 30, 2008
customer sevice and business
A friend of mines booked a trip for me and two other friends to newyork city with hotel reservations too. she received an email confirming that everything was confirmed. we went to the airport to check in and everything was fine at that point but once we got to our destination, our hotel, we went to check in and found out that there were no reservations for us! what were we suppose to do in new york city when its late and pouring rain outside! when we contacted HOTWIRE, they said they couldnt help us. that the office was closed! we had no choice but to pay for 4 nights all over again! HOTWIRE says that she was being refunded back and 3 weeks later she still hasnt received anything. after that we went on to the enjoy the rest of our trip even though that happened... right when we thought that was the end of our worries, we encountered another problem! as we left our hotel to go to the airport to check in, we were told that we did not have tickets for our returning flight back home! so there for no hotel, no flight back home, and no customer service from HOTWIRE. What type of business would allow this to happen? why would they still give us a one way flight if there wasnt going to be a flight back home? or even a place to stay at? i am honestly disappointed with their service! this was my first time dealing with them and this will definitely be the last! horrible communication. no phone calls or emails regarding this whole problem! this is absolutely ridiculous!
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CherylJ
December 6, 2008
scam
When I showed up at the Avis counter, after exiting customs from a transatlantic flight, I was told that my prepaid rental was for one week later. I had only made teh reservation 24-36 hours earlier. Much to my delight Avis told me that Hotwire would refund my money because I had not taken possession of a car. I asked for assurances and was given them amply that this was the case. Indeed Avis would not accept money if the car was not taken possession of.
I arrived at my next destination by subway, train and automobile. I had to do this because I was no longer eligible for a discount and Avis wanted about $400 for a 3 day rental.
I immediately called Hotwire and as you might expect they said tough luck. Any company tha makes money from fat fingered typists shoudl be in a hall of sahme. Worse, Avis denied unequivocally that this conversation took place indeed could have taken place when on aocnfernce call with Hotwire.
Shame on Avis. Hotwire is a very questionnable company but you do expect better of Avis. I'm not kidding the conversation I had at the rental counter lasted more than 5 minute. There was no if ands or buts that I would be getting a refucnd and that Avis stood behind it.
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October 17, 2008
Scam and cheating
Hot Wire is one sneaky business! i sign up to get a great deal on a hotel in Scottsdale AZ. I thought it was legit. In there very fine print it says that you have to agree to sign up with another company that charges your account every month. Now, I have overdraft charges in my account. Please read everything before trusting anything. I feel like a fool because I didn't. I have way to much trust in humanity, I guess. I thought that they were a great company but they are only trying to make a buck off of you.
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October 5, 2008
Awful internet provider
I can't believe that the only way you can get internet service in a High -end residence as midtown miami the only provider is Hotwire!!! I don't even know that company. There internet service is very bad. The worse part is that in this country they say is no monopoly!!! This is a joke.
Everybody is complaining, but nobody does anything. The worse part is that the owners of midtown are the well known Haddad family owners of Midtown NY and the freedom towers. How can you sell an apartment for so much money and decide which is the cable internet service provider???
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September 28, 2008
Missed informed Agent
The agent just do not understand their own policy, who assurd me that a booking of a rental vehicle can be cancelled and refunded without penalty is BS. I booked a car on Aug. 28th/08 then discovered only regular rate bookings or flight changes by airlines can be changed. Who needs Hotwire to book anything on regular rate ?
The agents seem to be paid be commissions in pressuring clients to book and pay the booking on the spot. Really poor business practice!
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September 14, 2008
Hotwire refuses to cancel 3hr old reservation.
Booked a flight for 2 in February 09, only to discover that Hotel at destination overbooked & canceled our rooms. Contacted Hotwire within 3 hours of placing reservation and received no help & only arguments. Tried to book rooms through hotwire, but they could not find anything either. Tried to change reservation to 2010, and was told that 'one year to change bookings' statement on website meant 'one year from booking' and that they could not help us. Customer service amounted to nothing but argument. Hotwire deserves a good deal of 'work of mouth' & blog based advertisement for their efforts; all of it NEGATIVE! I will be doing my part.
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August 19, 2008
Poor services
Hotwire is a huge ripoff. I booked a hotel and when I arrived there was no parking...Radison LAX...so they directed me to park at the airport...and catch the shuttle back to the hotel...at 1:00am. I told the hotel that I was unhappy but they said that Hotwire should have known...the info was on the Radison LAX website. When I called Hotwire they put me on hold, later hung up and finally after two more calls and some serious switching around I was told that I had paid and they were not responsible for amenities like parking even though it was part of the deal.
What CRAP.
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August 8, 2008
email depection
Try to get rental car They will alway say price has went down click on link.price has never went down usually more Same old bait and switch
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August 8, 2008
Horrible setup and rip-off!
The worst system I've ever used. I will make sure I report this to every travel website I use. I found a car two classes better and 25% lower after I booked with Hotwire. Horrible set up that you can't back out or renegotiate your price after booking 3 months in advance thinking you're getting a good deal. NEVER USE HOTWIRE AGAIN and I'll be sure to let EVERYONE know what a rip off it can be. I will copy this note and post it anywhere I can.
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