I booked a hotel to stay in Bloomington, IL for 4 days. The star rating to the hotel is 2.5, When I book it said, the hotel is a name brand hotel like Holiday Inn Express, AmeriSuites, Country Inns & Suites, and other respected hotel brands, I was given a hotel which was not a branded one like the above said brands. We cannot even compare the hotel provided to Holiday Inn Express. Called in to the customer service, they said if I have any problem with the hotel they will re locate me.
Here are the problems I faced.

1. 1st day it was very noisy, someone from the 1s floor sings a song around 12.00 AM, and I am able to hear (The night went without much sleep).
2. Called in hotwire on the same night, told them about that and also, i told them the room was not clean. Their Response is "You have to first deal with the hotel then call us".
3. On the 3rd day, I went in to the rest room, there were spiders. (I even took photos of that, also a video snap shot of those).
4. Called in Hotwire this time, told about the problem, they still said you have deal with the hotel (I am really not sure I booked through the hotwire and why I need to talk to the hotel). I don't think, the hotel can book another hotel for my sake. Even if they give me another room, I don't like that hotel at all completely.
5. I told the same to Hotwire, they told they will call the hotel for me and they did. Customer Care executive told me that I will be provided a different room. I left to work and came back that night. The room was cleaned, vacuumed but they haven't provided me any new room.
6. Around 2.30 AM (I had to do some assignments) when I went to rest room again I saw a spider coming out near the bowl.
7. I was little scary and dont want to deal with hotwire anymore, so i went to my friend's room to share is two queen bed room and paid him $50 to share, even though I booked for that day in hotwire.
9. Called in customer care on the 4th day and explained the situation, she told one of supervisor will touch base with me, no response more than 24 hours. The customer care executive told me that I will get a call in 2 hours at the most or first thing in the morning. she also told she will send and important email to her supervisor.
10. I havent got a call more than 24 hours. So called again to customer care executive, She said it will normally take more than 48 hours for a return call from her supervisor. The hours are conflicting between customer care executives from day to day.

They ONLY LIKE OUR CASH, from what I see, I don't see a small interest to solve my problem. Not sure where to complaint so complaining here.

the lesson I learned is, BOOK the hotels directly with the hotel so that we can deal with that our self. Middle vendors are just want to earn from the people who are really working hard to earn. GOOD DEAL HOTWIRE. VERY BIG THANKS FOR YOU for providing me a hotel with spider.

Thanks Again!!!

HOTWIRE.COM SUCKS!!! DON'T DO BUSINESS WITH THESE GUY'S!!!
I BOOKED A ROOM THROUGH HOTWIRE.COM FOR MY VACATION IN MONTEREY CA. THESE MORONS PUT ME IN THE WRONG CITY AND REFUSED TO CORRECT THE PROBLEM. I'M SORRY I DIDN'T CHECK THEIR REVIEWS FIRST, THEY HAVE A VERY POOR RECORD.

I purchased a "4 star" room through Hotwire.com ($200/night). Upon receiving the name of the hotel (one I had never heard of before that is not on their list of 4 star properties), I called the hotel myself to make sure that I would be able to have two beds in the room (traveling with a friend). I was told by the hotel that not only were they sold out, but that I had been booked in one of their small studio rooms (200 square feet with a queen bed)! This "4 star" hotel was advertised as an all-suite hotel...no mention of studios on the website. When I called Hotwire to request the reservation be canceled, I was reminded of their "all sales are final" policy and treated rudely by Zack the floor supervisor (Phone ID 1284). I will never book a room through Hotwire again and I recommend that no one else does. If you were also led astray by Hotwire's dubious hotel ratings and inflexible policies, I recommend you contact the Better Business Bureau to file a complaint. I certainly did!

OMG 6+ hours on hold to change a reservation from a hotel they didnt even know is closed during the time im scheduled to stay there. Now they want to charge me fees to change hotels. I found out the hotel was closed from another travel agency. SAD!!! I am no way ever booking my vacations through them ever again. Back to local travel agent for all future travel.

I booked a hotel in Cancun for 7 nights through Hotwire.com. Their site said that the hotel had wireless internet in the rooms, they didn't. I called hotwire customer service @ $1.69 per minute to see if they would find me another hotel. They refused and offered a refund of 6 nights. I had only been there 10 minutes and they said I would have to stay the night and they would refund me 6 nights, they then hung up on me, not disconnected they hung up. I called back to speak with a supervisor, they hung up on me. After $77 worth of phone calls on hold I finally agreed to stay the night and get my 6 night refund, simply because it was so expensive trying to talk to them via the phone.
I feel it is their responsibility to verify EVERYTHING they are representing and selling. They refused to help me out finding another property which did have wireless. They should have realized their mistake and paid any difference in price and to relocate me, but they wouldn't even think of it. I will never use Hotwire again and I have filed a suit against them in small claims court for my $77 in phone calls + my $10 taxi to relocate.