It's 2:30 in the morning. Have spent 3 hours trying to get either my hotel or my money back. Hotwire took the money from my bank instantly but I never received the hotel information. After numerous calls to my bank and on a conference call with hotwire, they still refused to honor the purchase.

They told the CC company to release the funds and I would have to re-book, but I would have to pay the higher charge since it was a live site and they couldn't honor the price that I booked at.

I have talked to at least 3 of the other parents from the softball team as we are all traveling together and got the same BS. Looks like they monitor areas and refuse to complete sales/raise prices when an area is hot.

I refuse to support them ever again. Trust, Confidence and Honesty is what I look for when dealing with a business. Not people trying to line their pockets.

I thought i had found a really good rate for my family's memorial weekend vacation. I asked for a room for 4...and assumed it would be non smoking. After boooking I saw the crappy hotel that was supposed to be a 2+ star hotel. The hotel informed me I was getting a king sized bed...and it was in a smoking room. When i called hotwire.com to complain I was told sorry...they were rude..not willing to get me into another hotel nor would they refund my money. i have used other online booking companies like hotels.com and have never had an issue. I would stay away from this bait and switch company!

NEVER USE HOTWIRE>COM TO BOOK A CAR RENTAL! This company is terrible and their customer services representatives are rude and not at all helpful.

Someone should take this company and put it out of business. I contacted the Better Business Bureu, my state's attorney general office and The Federal trade Commission to compalint about these crooks!!!

Slammers-these folks want to make a sale come hell or high water. The guy I spoke, (Rick) used high pressure sales techniques. I asked to speak to his manager three times. Every time, it talked his way out of it. When I got Supervisor: Mike 0114 on the phone, he joins in the same jacked up song, saying that he had to listen to it first to make an decision. I ABSOLUTELY WILL NOT USE THIS PROVDIER AGAIN.

My letter of disapproval to Hotwire.com:

Hotwire.com Superiors and Affiliates,
With deepest regret, Hotwire.com and their affiliates have disappointed me to no avail. I am shocked and offended at how my vacation planning took place with the Hotwire team, and will NEVER seek your services again. To begin, my vacation was quoted at $910.64, Hotwire took my credit card number, charged it, and was authorized to $910.64 of my U.S. dollars. To my surprise I did not receive my vouchers or hotel info via email, as stated. I called my bank, collected all information pertaining to the $910.64 authorization, including the terminal ID and toll free number. Upon calling the toll free number I sat on the phone or hold for an hour or more, just for the CSR to inform me the price had risen $51.00 and I would have to pay that amount, regardless of Hotwire already holding my account for $910.64, the initial price of the vacation package. I then had to wait another hour for my bank to straighten out the charge and release it. I was instructed to call back, not use the website, to book the vacation. I voiced concern to Ronald the CSR and he advised to ask to speak to a supervisor for a favorable outcome. As it just so happens, I call back, lose connection with the first CSR, then call back and talk with a second CSR who listens to me, offers little help, so I ask for a supervisor. The supervisor via CSR offers a $50.00 coupon-BUT WAIT- the price has risen another $50.00! I could not believe my ears! Could this be real? Supervisor Mikaela had no understanding, no ability to see the obvious error from Hotwire charging $910.64, then saying, "No, that's not quite enough. Make it another $50.00" If there were ever a scam this is it. It didn't happen once, but twice, IN ONE DAY. By the end of my 6 hour debacle with Hotwire and their affiliates I had nearly $1000 dollars tied up and unusable for future transactions, and no vacation to show for, but a horribly orchestrated fear tactic that my vacation destination was rising $50.00 on the hour, so I better make my purchase now. On closing, I want to make Hotwire and affiliates aware of the current and future business they have funneled to the competition. I will no doubt pay $900-950 for this trip. I will gladly pay more to another company, just so long as it doesn't benefit Hotwire or affiliates. I will not use this site for future trips, which is 2-3 a year. Lastly, I will make very certain every companion on the trips (June will be me and four friends, all of which no longer consider Hotwire or affiliates trustworthy). I intend on my network of other business owners, friends, and family knowing that above all, Hotwire dominates but one market, con artistry. Being a business owner, I know all too well the power of referral. I also know it takes ten good referrals to counter one really bad referral. Good luck with that.
With Deepest Regrets,
Yours Truly,
Lindsey (last name withheld)