hotwire.com should be investigated for deceptive practices. Apparently what happened to me is a common complaint against them. Why are they allowed to get away with duping the public and suffer no consequences for their bad business behavior?
I had never used their services before and will never use them again. I specifically typed in a zip code and address for downtown/bricktown Oklahoma and was given the option of 2 hotels within what I assumed what the zip code and address area. I chose the most expensive option and was confident that I would be staying within a few blocks of the Cox Convention Center.
Instead, I was placed in a hotel in the suburbs not even considered Oklahoma City.
I called the hotwire.com customer service line immediately and explained that there must have been a mistake. I was then given a condescending canned response by both a rep and a supervisor basically trying to tell me that it was my fault.
NO, this was not my fault. They were using smoke and mirrors tactics to explain how I ended up far away from my intended area. I stayed on the line for over 45 minutes, I explained that I would still use their service and book at even a higher rate but I needed to be placed in a downtown hotel.
Their smug answer was, no refunds, you signed the agreement, we have your money, take it or leave it. They would not provide a corporate office number and I guess they are used to people giving up.
It's time to take a stand against this company with no scruples. I will report them to the highest levels possible. I strongly suggest those you are reading this to do the same.
What has happened to our Country? We are living in an era of deception and fraud by these companies with no morals. The banking system, credit card companies and insurance companies are exactly the same.
I am shocked and saddened for humanity.

I booked a hotel for 3 nights with Hotwire.com a couple of weeks before my trip. I also booked 2 other rooms to sleep in on the way there and back with a different service. Upon reviewing my reservations the day before leaving for the trip I realized that the start date and end date where off by one day. I booked Tuesday through Friday instead of Monday through Thursday by accident.

I contacted the hotel directly who informed me that all changes must go through Hotwire (subsidiary of Expedia) since I booked it through them. I then contacted a representative at Hotwire who explained that they have a contract with their partner hotels disallowing cancelations or changes so that neither party loses money. I get this.

My point was that I just needed to shift the dates, two nights would remain the same (Tuesday and Wednesday) so no one would lose money here. She repeated the policy then went on to pour salt in the wound. She told me that if I had contacted them sooner they would have been able to make the change.

The hotel did not have a problem with the change, they had openings but they said it had to go through Hotwire. So, it seems that Hotwire is just being difficult for the sake of being difficult... let's not believe for a moment they will lose money.

I hung up abruptly as the representatives tone became more harsh it was obvious that she was not there to "service" customers. I called back a little while later and immediately asked to speak with a supervisor, of course the representative needed to know why to transfer the call so I gave a synopsis. She then reviewed the notes and told me that a supervisor would tell me the same thing to which I replied, "that's fine, just transfer my call." she then repeated to more times that a supervisor would say the same thing and that is the policy.

After being placed on hold for what seemed like longer than necessary I finally spoke with the supervisor who began with a rude/harsh tone. Went went around and around about the "policy" for awhile and I tried to understand WHY they would not accommodate this adjustment. I then went on to explain that if they did not work with me on this request I would NEVER use Hotwire again (and I had previously used it to book all of my trips, but never had to alter one).

She stuck to her "policy" and I told her that I would have to book an additional room, not through Hotwire, and clarified that I would never use Hotwire again. She then stated that they did not want me as a customer then. To which I assured her that this would not go away, they will remember this conversation and regret it because I will share this experience with everyone that I possibly can, and provide this valuable advice... DO NOT USE HOTWIRE.COM!

*The supervisor's tone was enough to keep me away, not working with me made it worse but the final straw was in telling me that they did not want me as a customer!

Note for JD Power & Associates: Are you serious?

If you are a Canadian DO NOT book anything in Canada with Hotwire.com...they are an AMerican Company and you will be billed in AMerican Dollars...this pretty much negates any savings that you thought you were receiving...their web-site deceptively does not make this clear...I found car rental rates cheaper through the Canadian car rental companies then the prices quoted by Hotwire.

My sister and I booked online with hotwire for a so called "4 star" hotel. Since hotwire does not reveal the hotel to you after booking (another ripoff ploy), we ended up at a hotel we had stayed at in the past that was a bad experience. Well, we perserved. This time the hotel was even worse. No where near the "4 star" rating that Hotwire claimed. Broken lights, no elevators, they put us first in a room with one queen bed, sis and I like our own beds thanks, haven't slept together since we were 5 years old. They put us in another room that was noisy, had to wear earplugs to sleep at night. The room looked like it hadn't been dusted in ages, and the constant door slamming from our wonderful next door neighbours really annoyed us. We went to the hotel restaurant that tried to be 5 star but had about 5 things on the menu that were obviously well overpriced. Several broken sprinkler heads on the property had us leaping over spraying water. We hated the place. Sis demanded her money back but Hotwire wouldn't budge, rude and inconsiderate to boot.

If you want to avoid all this unpleasantness, and get a good deal for your money, go to Expedia or some other website that gives refunds and allows you to see where you will be staying before you pay.

For one month i checked the prices on a flight from atlanta georgia to casablanca morocco everyday at least 5 times a day. Everyday, everytime the price said 1361.00 but when i would click on it ..it would change to 1377.00 when i contacted them after 3 and 1/2 weeks they said it was because of price fluctuation. If that is true why did it always say the same 2 prices every time...buyer beware..they just want to charge more than there advertised price..not good business.