I am still pissed as of July 7th 2009. First mistake, I went to their website and started making arrangements for a flight to Nashville. I got all the way to imputing computer data for credit card info. Well, I tried inputing it 4 times to put my security code in and it didn't work. So I called my credit card people to verify my code was right. They indicated yes. So I called Hot wire as they instructed (my 2nd mistake). I called and customer service verified the code by using 3 way calling with my credit card people. After we hung up, she attempted input for the flight to Nashville and stated, " it won't take it and it would be 24 hours before it could go through due to I had inputed maximum amount of times prior on my first attempt to secure a flight and the computer would not take any more transactions on my card. SO I SAID CANCEL IT. Customer service said okay and gave me a referral to expedia.com for booking. So I did and it went through without a glitch. Well suddenly I get a itinerary number with hotwire and a charge for $526.90 that has been charged to my credit card not more than 10 minutes after I booked expedia at their referral to expedia. So I called hot wire immediately and they said, "well, her notes are not real clear about what happened." They talked with her and she said, " I don't know, I've forgotten." 10 minutes ago and you have forgotten the phone call!!!. I tried to get them to think it through. Would I had gone to expedia to get the exact flight for the exact amount of money to make the trip immediately after I hung up with them. COME ON! So they said, "well, its not clear. We will check the call and see. I have been calling for a resolution for 11 days without resolution. It is the 7th of July and I have called with no resolution to this still. They will not let m nor my credit card company listen to the call with them should they listen to the call nor have they make a decision. Today they said, "well, it could be 10 days or so. No one has called it up. Hell, it has been already 11 days. THIS IS CRAP...THEY ARE .THIEVES. But, my credit card is going to charge me interest until the dispute is settled either way I lose. I ended up calling a bad company and INTENSE emotional anger as sleepless nights IS ALL I HAVE GOTTON FROM THESE THIEVES. Charged for 2 balances of $526.90 or $ 1053.60 and all I have to show is a dispute without resolution that charges me interest on the whole deal until this is settled at some point. DON'T USE THESE THIEVES AS I DID AND GET SCREWED.

I booked a hotel on Hotwire.com and paid $90 for a room. When I arrived at the hotel I found out that their regular price for a room is $10 less than I paid. Hotwire says they have great discounts because hotels sell them unsold rooms. But I did not get that "discount".

I contacted Hotwire and their response was that they can charge anything they want, and it's up to me to pay or not. I see their point, but because they don't say the name of the hotel until you pay, charging more is cheating.

HOTWIRE booked me a 2x star hotel claiming it was a 3x star hotel in Corvallis Oregon. I had a 3 night stay and initially thought I was getting a good deal. The hotel lacked a business center (one computer and one printer in the main hotel lobby- no privacy!), the hi speed internet had trouble connecting ( got on the phone with the hotel's telephonic tech support and wasted at least a 1/2 hour trying to set up the ethernet and settings connections all to no avail!), the fitness center was one walking treadmill and it rained most of the time I was in Corvallis making the fitness center inadequate for a good workout! And the heater had a tough time working. I checked out and went to the Hilton Garden Inn down the street and was much happier! I called HOTWIRE for a refund and the customer service reps and account managers were rude and not customer friendly! They kept on claiming that the hotel was a 3x star hotel and I- the customer- was telling them it wasn't. Finally when my travel was done (and I had already paid double for a 3x night stay in Corvallis (Hilton Garden Inn and Best Western Grand Manor Inn- already prepaid) and I was back home, I did a web search and found all but one website saying that Best Western Grand Manor Inn in Corvallis was a 2x star hotel. This made sense to me that HOTWIRE had booked a 2x star hotel at a 2x star rate and to sell their room, HOTWIRE told me that it was a 3x star hotel! Travelocity, Kayak, Trip Advisor, Hotels.com, all say the hotel is 2x star. Expedia doesn't rate it and orbitz thinks its a 3x star. (So 80% of the web sites I checked agree with me that the hotel I was booked was a 2x star hotel and not a 3x star). I contacted HOTWIRE customer service and once again they were rude and confused. I talked to a service manager who was unhelpful and mainly reiterated that HOTWIRE thinks that the hotel is a 3x star and they couldn't do anything about it! (except give me HOTWIRE credit for $140.00 (for future booking) which is roughly half of the 3x night stay- but why would I use that credit if HOTWIRE's booking services are so faulty!?!). The account service manager was confused and angry why I wanted to speak to her higher manager! She apparently didn't understand that her unsatisfactory statements weren't helping!

DO NOT BOOK WITH THEM. THEY RATE THEIR HOTELS ABOUT 1 STAR HIGHER THAN MOST OTHER SITES DO. YOU WILL BOOK A 3 STAR AND END UP IN A 2 STAR DUMP. NO REFUND IS ONLY POLICY. BUYWER BEWARE.

I entered Hotwire.com looking for an airport hotel close to the Ft. Lauderdale International Airport. The Hotwire site listed two hotels as "Ft. Lauderdale Hollywood Intl. Airport FLL." I booked one of the hotels only to find out that it was not close to the airport; did not market itself as an airport hotel and did not offer a shuttle service
When I expressed my concerns to Hotwire, they responded that the hotel was in the Ft. Lauderdale Hollywood area. True enough, but on the web site it specifically listed the hotel under my search for airport hotels. Hotwire has refused in four e-mail exchanges, to acknowledge that their advertising is misleading, saying only that they value my input. The cab fares to and from the airport more than exceeds any money I might have saved by booking with Hotwire. Bottom line: you deal with Hotwire and you're getting a pig in a poke. You don't get enough information to make a sound decision. I can't imagine ever doing business with them again.