Hotwire.com
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Category: Automotive
Contact Information
United States
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Hotwire.com Reviews
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October 5, 2008
deceptive ads
I was solicited by hotwire for a car rental at fairly reasonable prices. when I clicked on the ads, it took me to a web site which had no where near the advertised prices. When I E-mailed Hotwire, they responded saying the prices were only examples of what previous customers MAY have obtained, STAY AWAY
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August 11, 2008
Ruined my anniversary
I requested a room located in "The Plaza" in KC for our 10th anniversary. They gave me 3 hotel options. I made my choice knowing that there really isn't a bad hotel in "The Plaza". As luck would have it, they stuck me in a hotel located 5 miles from the Plaza!!! And the hotel is terrible!! With Hotwire, you don't know what hotel you'll get until you make your Non-Refundable reservation.
To make matters worse, it was a surprise for my wife ...
I called their customer support and they acted as if they were going to help me and once he opened my account info, he completely turned directions and said "sorry, our policy states..."
Even though they completely misled me and ruined a nice getaway, I'm out $109. Unreal.
Stay far away from this company.
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August 4, 2008
RATINGS & LOCATION
I wanted to stay in Indianapolis for a 2 day women's conference and decided to give Hotwire a try. WHAT A MISTAKE. They were advertising 4 star hotels in downtown Indy for $69.00. Well, like a fool, I booked a room as there are ONLY 4 - 4 star hotels in DOWNTOWN Indianapolis. The room I got was 2 MILES away from downtown and was anything but a 4 star. I have stayed in economy hotels that offered more than this place did. What a rip off! When I called Hotwire to complain they wanted to have me re book at a different hotel without telling me where it was at a price of $124.00!!! I told them I would keep what I had but I would NEVER book anything thru them again and would file a complaint. Evidently these people don't know what DOWNTOWN means or what a 4 star rating is all about. This so called 4 star hotel I stayed at didn't even have a snack machine and NO complimentary continental breakfast - you had to pay for that at a cost of $8.95. Needless to say I ate elswhere. Their normal room rate is $189.00 - you would think you would get something for that kind of price - but not there. DO NOT BOOK A 4 STAR HOTEL ROOM THRU HOTWIRE!!
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July 30, 2008
Customer Service
I purchased a R/T ticket from Charleston, SC to Phoenix, AZ for 7/8/08-7/10/08 through Hotwire. Due to mechanical issues, Delta was unable to get me to my destination. Delta issued a voucher for future travel. I called Delta to get cash and they said Hotwire would have to issue the request for refund. Since 7/9/08 I have been calling Hotwire twice a week, and have been getting all kinds off "off the wall" excuses for not refunding the ticket even though Delta was most willing to issue a refund, if only Hotwire would ask for it. Sounds simple, but Hotwire customer service is only a front for a lousy company, and they say whatever it takes to get me off the phone and then drop the issue. It would seem that someone in executive mgmnt would do something about their integrity and reputation and do the right thing. Good luck to all who try to get anything back from Hotwire once they have your money
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July 1, 2008
They don’t care about customers
Rented car and now not travelling. "Customer service" says "you clicked the box, you will be charged regardless of use". Plans change, I'm willing to pay cancellation fee or whatever but if you want a car in Omaha on the 4th it's there but I'm not! Make sure before you order something on hotwire that your life is scripted and will not change, right??
To think a company, and it's customer service supervisors would come up with a better response than that. Give me a break, this company is out for cash, they could care less about you!
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May 31, 2008
Crooked
How can a business legally charge for a service if the customer is not able to use that service? In a situation when your travel plans are canceled which is out of your control. And they say they have the right to still charge you the full amount. That is not legal, or should not be legal. They also tell you that you will get a cheaper price. But when you get your final statement after hitting the reserve button, you find out it you just saved $3.00 over reserving through a car rental their self.
Hotwire.com should not be allowed to have in their agreement "No cancelations or changes" Which no one ever reads or expects to have such a crooked way of doing business. What is legal about recieving money for services not received?
Also Hotwire.com is owned by Expedia.com so they are one and the same.
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May 19, 2008
No refund or rebooking!
Hotwire is another one of the online businesses that used to be called scams. read their biographies a bunch of business school grads from Stanford who think it is their right to rip any and all off rather than working for a living. Everyone, especially those in California, should contact Jerry Brown's office to try to close these scam artists down. I am looking at paying for a flight and a car rental i will never be able use because the airline folded. These guys say so what nothing to us. Customer service? Some guy who spoke such poor and fast english he was totally unintelligible.
These parasites are laughing at the saps all the way to the bank. DO NOT EVER USE hotwire.com!
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May 4, 2008
Horrible Customer Care Policies
Hotwire's customer "care" is horrible. This is my first experience with them and it will be the last. They can't do anything to change a simple oversight without charging you hundreds of dollars. All I can say is be very very careful or you will end up paying three times the original price. There is no such thing as customer care at Hotwire.com. I have used Expedia.com many many times and have never had a problem. Their customer service is exceptional and thier CSR's have the authorityto immediate ly fix an error without charging exorbitant amonts in "required" fees.
My advise is DON'T USE HOTWIRE!!
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April 7, 2008
Hotwire.com bad service
There is no customer service at all! I suggest Hotwir.com can get rid of the icon of customer service. I try to reach the customer service regarding my flight. I waited about half of hour, finally one man pick up my phone, he mentioned that he can't heard me, and drop my call immediately. I thought that might be the technical problem. Then try one more time, another half hour. A lady pick up the phone did the same way as the man. What is going on with the hotwire.com? I'll never gonna have a business with Hotwire.com
Where can I exercise my consumer right?
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March 31, 2008
Bait 'n Switch
I booked and paid for a Mid-Sized car using Hotwire.com and was given a Compact Car instead. No confusion here folks, the car make and model I was given "was" categorized as a Compact Car on their website for the specific location of pick-up.
After contacting Hotwire, they refuse to rectify the situation. Instead, they will have their research department look into the situation within 10-14 days.
In the meantime, I am stuck with the car.
I filed a formal complain with the BBB so it sticks to their business record. Best thing you can do. That is what they get for being so blatantly unethical and not doing the right thing.
Classic bait 'n switch. They are not willing be to held accountable. Utterly shameful.
They told me if I disputed the charge with my credit card company that they would ban me from future use of their services. That is their policy.
Apparently, they think they have card blanche to defraud you.
Fradulent practices, non-accountability and retribution for attempting to resolve through 3rd party. What does that tell you?
AVOID AT ALL COSTS. REPORT TO BBB.
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