Christmas Eve, 2009, my husband and I went to check out H2Hs Boxing Week Sale. They had some awesome deals in the flyer and since we were looking for a bedroom suite and a sofa we could not resist. We went into their North Edmonton show room. The bedroom suite we were looking at was a steel of a deal at only $999. After searching the floor we asked for assistance from the sales clerk (who spent more time on the phone than helping us - real professional). They did not have this particular suite in store to view ... Hmmm ... ok. Quality wise he showed us something similar (which turned out to be quite close). I asked the clerk, What are the dimensions of the chest, dresser, nightstand, and overall bed frame? He looked at me like I asked him to solve the mysteries of the pyramids, I'll go check. I didn't think that was a strange question. He came back and told me he did not have the dimensions of the furniture. You are a furniture store! How do you not have dimensions of stuff you are selling?!? We took a leap of faith and ordered it anyways. When ringing up the order I pointed out to him that there were 2 nightstands included in the $999 price and the chest of drawers was an extra $250. He could not understand what I was telling him until I pulled out the flyer and showed him his own companys advertisement. He asked us to hold for a minute while he called the last 2 customers who ordered that suite to rectify their orders so they would not end up with 3 nightstands and no chest of drawers. Good thing your company prepared you for this sale, again, real professional. When we got home I did my own research and found the furniture through the manufacturers website and located the dimensions there (thankfully everything fit into our room). Should not that have been the stores job?!?

We also ordered a Palliser sectional sofa at the same time. We were told that the price listed included color swatches from groups B and C. Color swatches from group A were an additional charge. We loved the color of the showroom sofa but were told that particular color was from group A (with a price tag attached reflecting colors from groups B & C). After flipping through the swatch books we located the showroom sofa swatch. Surprise! It was from group B, attached to the group A booklet. He shrugged and told us, Looks like it is included in that price, sure you can order that one I guess. Good thing you know your product buddy. Once again, real professional.

We were told the sofa would be in between 8-10 weeks and the bedroom suite between 10-12 weeks. 8 weeks after our purchase I started making phone calls to find out what was happening with our furniture. Our sales clerk informed us the bedroom suite was delayed because of Chinese New Year. The plant had shut down for a few days because of the national holiday. I can believe that, its understandable. What I can not swallow was that this was unexpected news. Huh?? You did not know it would be happening? ITS NEW YEARS! Its not like some years we/they choose not to celebrate it. It does not sneak up on you. Its marked on every calendar! I placed phone calls to the Southside store (the manager never goes to the North end store it seems), and was told me the same thing. They expected the cargo to arrive in 2 weeks. So until the furniture actually arrived I placed a call weekly, it was always 2 weeks away. Great time lines! Good way to please your customers.

Delivery was going to be $60 at the door for both the bedroom suite and the sofa. This I learned when placing the order. I asked about paying for delivery at time of purchase. No can do, the cash had to be given to the driver. I guess it was someones buddy with a large truck that works on the side, real nice. Wonder what kind of insurance this guy has?? Because the sofa actually arrived within the expected 8-10 weeks, and sat in their warehouse for another 6 weeks waiting for the bedroom furniture, I demanded that they deliver the sofa immediately because I had lost faith in the bedroom suite ever showing up. I would pay for that delivery, but they would have to send the bedroom suite on their own dime due to the extreme delay. The manager reluctantly agreed. When the sofa showed up in mid April, 2010 (16 weeks from original order date), the driver did not mention payment for delivery, and I was not about to bring it up. Especially after they took a quarter size dent out of my wall. The bedroom suite eventually showed up early May, 2010 (19 weeks from original order date). Well most of it. The driver forgot the mirror and had to return a few days later.

My advice, unless House 2 Home has the furniture IN STOCK, ready to be picked up that day, I would not give them a penny.