Four months ago this company said they would buy my 80 year old fathers house quickly so that he could afford to move to this area and we could all live together. He could therefore avoid going in a home as he has Alzhiemers. The case was urgent as I, his only daughter, am heavily pregnant and his care needs have increased so that he could no longer live alone. We only had so much savings to pay for care while his house was sold. We were standing to lose nearly £100, 000 on the sale, as they buy below market value. We understood and accepted this, thinking that having us all live together was much more important than profit.

From the start the company lied to us. They said the transaction would take six weeks. Throughout the last four months we have been told that the money for the house was secured, that although the property lending climate was poor they have a large pool of investors so it wouldnt affect us, go ahead and put in an offer for another house with the money but be prepared to move quickly etc. In good faith we did this and put in an offer for another house, paying for surveys and solicitors and searches. That sale has now fallen through because we still had no completion date from House Direct UK. I wasted £1200 on that alone. Starting to panic I began to ring them nearly every other day asking for updates.Four months on, today, I have just been informed it is unlikely that House Direct UK will be able to buy the house as they cannot raise the money and cannot find other lenders. "I suggest you try a different route". No apology, no admittance of responsibility. The manager even had the cheek to suggest that i should sympathise with him because he "couldnt take the pressure of this situation"!

Dad has spent all his savings on a care package which was supposed to last six weeks. We have no other options because we have run out of time and money. All our decisions were based on the reassurance this company gave us that everything was fine, running smoothly, around the corner, on the last stretch. We've been misled and duped throughout. I asked for honesty which I have now recieved, now that it is too late. So many people lives have been affected by this, not to mention the money lost.

This company should be made responsible for thier actions. Ive tried to find a regulatory body, but apparantly there is none. So I cant even find out if we have any rights. Please beware of this company, they are liars and do not care who they hurt.