WORST EXPERIENCE EVER! I ordered my 7 Bridesmaids dresses from House of Brides. I encountered mistake after countless mistake on their part. First, they put the wrong dress on my account for all of my bridesmaids to order. I only noticed this by chance on a visit I made, if I had not, I cannot even explain how awful it would have been. Following that, House of Brides told me a sash color that was not available for the dress I chose so no one could order the correct color due to the fact that the color they chose was for a completely different designer. Upon getting fitted for this dress, my consultant told each of my Bridesmaids that they were AT LEAST a full 4 sizes larger than their true size. In one case, she told her that she needed a 28 when she is a 14! Ridiculous. On one of my 1-hour drive trips to House of Brides, I was told by a different consultant that the dresses I chose were discontinued in less than a month, so they needed to be ordered within the next 2 days in order to get them on time. I had told my Bridesmaids they had at least 2 more months! What if they had not stumbled upon this fact and decided to mention it to me? After this I got my Bridesmaids together and they agreed to get the dresses right away. For the next 4 days I attempted to call House of Brides about 15 times per day. FINALLY on the fourth day I got in touch with someone who told me that the internet and phones had been down for the past 4 days. WHAT?! How can that happen? Forward your calls. Do something to make sure you do not lose business and keep your customers at ease. I tried to be kind throughout all of this, but finally I had to call and ask the House of Brides to take the name of my consultant off of my account and give me a different one. I told them I no longer wanted to be contacted by her and I did not want my bridesmaids speaking with her as I was worried about her ability to make my order correctly. I made this VERY clear and they assured me it would not be a problem. The NEXT day she called me and knew nothing about me asking for her to not contact me anymore. On the same day, she called one of my Bridesmaids and talked to her for about 5 minutes about all of the orders before my Bridesmaid corrected the consultant and let her know that she was, in fact, not the bride. She told the consultant that she needed to call me about these items and she asked her for my phone number! After about 4 months of working together...shouldn't she have a note or something about who is who? I have to say, these are only a FEW of the things that have happened with my experience. This whole experience has been so upsetting I cannot even begin to explain. I have not had any sort of assurance of what I will get the entire time. My Bridesmaids have already paid and ordered their dresses, so it would be very difficult to change anything at this point. If I can give any words of advice to others, I would say please do not go to this store. Don't even attempt it. It is not worth your stress. Make your experience a fun and confident one...go somewhere else!

well, the dresses were orderd in mid March, expected up to 8 weeks for delivery, so 2 months later in May started calling, faxing, emailing and initally did not get any responses. Finally got a different phone #, called many times, no one could give me any info on the order, kept being told someone would call within 24 hours. Started calling everyday, still no one with any info. Eventually did get a rep who connected me with her supervisor who gave me a# for the order status desk. You are to leave a message and they will call you back within 15 minutes of checking the messages - which they check every couple of hours. That # is: 603 613-2359 for any of you who may need it. Was then told the order was cancelled - this was May 26th, but they could not tell me why or when the order was cancelled. Just spoke to another rep tonight and she told me the order was cancelled May 26th. I really think they forgot to put the order in...am now waiting for a refund?? Which can take up to 30 days. Funny how the funds come out the day we send the payment, they hold our funds for 2.5 months and no interest. Obviously need to reorganize their company so when you call reps can give you up to date info or when the order is cancelled, they at least call to let you know. Will be warning people for years not to use House of Brides

Oh My Goodness! I can't believe there are so many other complaints about houseofbrides.com "the worlds largest online wedding store"!!! I am so stressed and don't know what to do! I leave in 1 week for my sisters destination wedding and I am her maid of honour. We ordered and PAID FOR two Dessy Bridesmaids dresses online in March 2011 and paid a rush fee for both dresses so that we could be sure that they would arrive on time for our departure. They should have well and truly arrived by now but we have had no shipping confirmation or even any contact from House of Brides despite countless attempts at contacting them to see what is going on. My sister, the bride, has called over and over (international call) and keeps getting told that someone will call her back and they never do. We've also sent heaps of emails asking them to contact us and let us know what is going on with NO response at all. We have spent a lot of money and have nothing to show for it! I think houseofbrides.com must be a sham website where they just take your money and then you never hear from them again! Can anyone suggest what we should do to take action against them!?

Do not buy from the scam of a company. I ordered 5 dresses, 2 came in a child's size, their fault, they ordered it wrong. I am now eating the children's dresses plus I have to find 2 dresses off the rack as my wedding is 2 weeks away. they are total morons and I will do everything in my power to let the world know what scam they are running. Move on, you are not saving any money. BEWARE!!!

I ordered three Alfred Angelo dresses style number Alfred angelo 7044 victorian lilac from the immediate delivery section. This was done via email by a lady named Karen at phone number as I was told I could not have the original dresses I ordered. I paid for the three dresses but I only received two. I have called and emailed for over two months now but noone has got back to me. They have happily got my money but no dress! This is theft and is illegal. I am having to call from Australia which is very expensive to be constantly doing this. Her number is 0011-1-630-629-4062 ext 308