DO NOT BUY FROM HOUSE OF BRIDES!!! Take it from this bride to be, it will not be worth your tears, anger, frustration, hurt and fear!!! PLEASE PLEASE PLEASE DO NOT SHOP HERE!! The manager Michelle is a liar. My wedding dress is still not in, and my wedding is less than 2 months away!!! The estimated ship time from the designers website is 12-16 weeks. It's now been 22. Michelle (the manager) will not take my phone calls despite multiple messages they have taken. I have been given 4 different estimates on when not only my wedding gown, but also my bridesmaid gown and flower girl dress will be in. Each time myself or my fiance has called (or gone in), they have told me a different date when my dresses will be in with no explanation as to why. My flower girl dress will likely not be in in time for the wedding, despite assurances when we ordered that it would be in in plenty of time for alterations. I don't even know if I'll have the wedding dress I ordered in time!!! I have been treated with nothing but disrespect and they have been nothin but rude and deceiving. DO NOT SHOP AT HOUSE OF BRIDES!!! It has ruined my entire bridal gown experience, and now has me scared I wasted alot of money, on a dream dress I won't get to wear!
ZERO STARS!

Do not order from this place! Their estimated delivery times are complete lies. I ordered 5 dresses from them for my wedding. One of which I paid $60 extra to have it rushed. The max time is supposed to be 8 weeks, but I'm past 8 weeks and it's not even at HOB yet. Once it gets there I'll have to wait another 2 weeks to get the dress. They just take your money and then don't deliver. I am going to report this horrible business to the Better Business Bureau, and if I don't get the dresses this week, I am going to pursue getting my money back through my credit card company. This is such a sham. I wish I came across this message board earlier. I would have NEVER ordered from them. I have several friends that are about to go through the wedding planning process, and I will direct them as far away from this place as possible. They are dealing with perishable goods, and yet they have outsourced customer service so that when you call no one can answer your questions, and they even admit that the informaiton could be outdated. You will not get results if you call. And I know people that have had horrible experiences in the brick and mortar stores. Overall this company is just awful, and they lie to get you to trust them with details for your most special day, and then don't deliver.

I purchased 6 bridesmaid dresses on 05/11/10 comprising of 5No "Impression" dresses and 1No "BariJay" dress.
On 08/11/10, Joan of House of Brides (abbreviated HOB from now on) advises me a $40 processing rush fee for the 1No BariJay gown is required. On no occassion did Joan inform me that the other 5No "Impresison gowns" would not been processed or commence until payment of accelerated fee is received.
I responded promptly on the same day requesting mode of payment and received email form Joan of HOB 9 days later on 17/11/10 informing me to pay by credit card.
I made the payment of the $40 on 07/12/10 and was advised by Joan by email on 08/12/10 that the rush fee was now a super rush fee of $60 and all other gowns subject to a rush fee of $40. I accepted the $60 super rush fee for the BariJay gown but infomed HOB that I was in dispute over the additional fees for the other 5 gowns now totalling an additional $200.
Since the 9th december 2010, I have contacted the customer service dept of HOB on 3 occassions and been promised a call back. At no point have they proposed a mid-point resolution over thsi matter and their staff's non-chalant attitude has made me end up both frustrated and concerned that this order shall not ever be processed.
On 13/12/10 following another emailed request for responses to my earlier emails and a resolution to this matter, I wos contacted by a Debbie of HOB who indicated they cannot go any furhter with my order and were unwilling to "accomodate" me on this issue.
Today, 14/12/10, I have spoken with Michelle, a customer service supervisor at HOB who informs me that if I cancelled my order, it would take 30 working days for a refund to get back to me and I would not be guaranteed a full refund. On request for a refund charge, I was told they were unable to estimate what this is and it would be the subject of their discretion.
I am very upset over the whole situation, my wedding is in about 7 weeks and the order I place 3 months ahead of schedule has not moved at all and HOB are clearly not interested in helping me resolve this situation.

It is a disgrace that for an order of approximately $900, HOB have failed to process any bit of the order due to a $40 rush fee which they have now conveniently elevated to $260.

I have never in my life experienced such poor customer service. They don't answer phones, they don't return e-mails. We have a Jr. Bridesmaid Dress on order, the wedding is in 10 days, still no dress and I can't get a hold of the company. It appears to me that they take orders only then you never hear from them again. I will never use this company again and I would urge anyone thinking of it, to not take the chance. At this point, I am wondering if they are just complete fraud altogether? I will be reporting this on-line business to the Better Business Bureau.

I have had issues with the online store HOB since the beginning. I ordered online and didn't get confirmation until 2 weeks afterwards. No biggie, didn't think much about it. Then another 2 weeks later I got an email from a ''Karen'' asking for a new wedding date for some reason Anyway, one of my BMs found out 2 days after I had originally ordered, that she was pregnant. So I took this opportunity to reply in the email asking if one of the dresses could be changed to a maternity one. I understood that they probably wouldn't be able to since it was such short notice, and I was going to place another order to get a maternity dress, but thought it couldn't hurt to ask.

2 weeks later I hadn't received a reply. Also, conveniently, my login would no longer work on their website and although several times I had attempted to speak to someone on the ''Live'' chat, each person couldn't tell me what was going on. So in the end I decided to call them (even though its an American number). I spoke to someone who wasn't very helpful, but was at least able to verify that my order had not been changed to the maternity one.

I was a bit annoyed that ''Karen'' still hadn't verified it with me herself, but decided it wasn't worth it to get angry. So I spoke to my Aunt (mother of the pregnant BM) who had kindly volunteered to pay to have the extra dress ordered. There was no bridal shop in her town that stocked the designer the dresses were in, so she had to travel to another town.

Anyway, as she was on the way there, I received an email from ''Karen'' (after 2 1/2 weeks and no apology for the late response) saying that she had changed the dress to the maternity one for me!!

I quickly called my Aunt to tell her so that she wouldn't waste her money on ordering the dress. Luckily I got to her before she had ordered it.

Again, even though I was ticked off, I decided to just leave it be. The dress I wanted was ordered, it was all good.

Fast forward to last week...I received an email from the designer saying that they had received my order and were beginning production on mydresses. The email listed my dresses...the dress had NOT been changed to the maternity one!!!

I freaked out because I knew time was getting short and rang my Aunt in tears. She calmed me down and organised to make another trip to the next town to order thematernity dress at the bridal shop. It has now been ordered.

I tried to go to the Live chat, but conveniently, despite me always being able to speak to someone the other times I've tried, now it keeps saying that they are busy and try again later. I read somewhere on a reviews site that some websites can put a ban on your IP address or something. I suspect this is the case.

I've sent an email of complaint, but again, no response.

Fast Foward to UPDATE:

I recieved the dresses. They sent one of the bridesmaid's dresses in a DIFFERENT SIZE (a bigger size).

And to top it off...THEY SENT THE MATERNITY DRESS!!! After all that sh1t earlier and them stuffing me around and having to order another dress (maternity) for my preggy BM ...they sent the ***maternity dress~!!~!

Seriously, how many *** stuff-ups can they do???