I ordered dresses in February with a Mid-May ship date. I have not received the dresses and all phone numbers listed are out of order. It appears as though this site has gone out of business and stolen my money. The retail stores listed on the site claimed to not know about the issue and not be affiliated with it. I called each of the stores listed on the site. One gave me a number for the "corporate" office which was also disconnected. The wedding is in less than a month and I am left not knowing if I need to rush order two more dresses.

I recently purchased a wedding dress for a close friend at House of Brides. They charged me the wrong amount, supposedly cancelled/completed voided the transaction, and then recharged me for what was the wrong amount again. I mentioned to the 3 House of Brides employees who were obviously having a difficult time checking us out, that they should be refunding the tax on the difference as well. They completely ignored me and charged me the wrong amount. Upon giving me the final receipt, they said, "It says a different amount, but don't worry the credit card receipt shows how much you were actually charged. At this point, it's only a $1.50 difference, and the bride to be and I, after speding all Saturday trying dresses on, didn't want to argue for $1.50 as all the House of Brides employees were rushing to go home for the day. Then early Monday morning, I checked my bank account and realized I was double charged, called the bank, and had my friend pick me up from downtown (I had to leave an extremely important all day strategic planning meeting), and drive to Schaumburg to speak with a manager who said, "You didn't have to come all the way here. I would've taken care of it sometime." I made it clear to her that she was going to do everyhing in her power to get this issue resolved ASAP as my bank account was on hold. After pressuring the manager and waiting all day, the manager supposedly faxed the needed information in around 5:00pm. The next day, my account was still on hold, so I called the bank only to find out that nothing was received. So I had to fax in the information 3 times. My account's hold was cleared Wed. afternoon. I was not able to spend a single dollar and had to borrow cash from my co-workers for lunch, etc. We asked for something in return for all the inconvenience they have caused. They offered $100.00, which doesn't even cover the hours of work missed, phone usage calling House of Brides and my bank, gas & mileage (I'm not even talking about actual inconvenience and the discrimination we felt). The manager also promised to e-mail the bride to be and I a copy of the e-mail she sent her supervisor who bluntly stated that she does not want to deal with us, the customers, directly and is only willing to deal with the manager - WHAT KIND OF CUSTOMER SERVICE IS THAT!!! After being offered something that obviously doesn't make up for the inconvenience they have caused the two of us, the bride to be called and spoke with the manager who simply didn't care. She called me right afterwards, crying for 30 minutes at how she doesn't want a wedding anymore. It's supposed to be exciting and happy, but she felt like she's going through hell, being treated like less than trash from House of Brides. I was PISSED OFF, obviously, called and left a voicemail on the manager's line and also left a message with the receptionist who guaranteed that "everything will be take care of and that the manager will call me first thing the next day when she gets in." Half a week passed, and neiter the bride to be nor I have neard from them yet! This is not even half of what we experienced with House of Brides, the worst shopping experience ever!!!

I ordered my wedding dress from houseofbrides.com in August of 2009. (I was in a terrible accident and could not walk for 4 months, so my only option for a dress was to order one online).

HOB said my dress would be in by November 20th to 30th. When it didn't arrive I contacted Customer Service to get an estimated delivery date. For weeks, all they would tell me was "Your dress is not in. We'll send you and e-mail when it arrives in the warehouse."

Finally, 7 weeks after my dress was supposed to arrive I received it in the mail. It was packaged VERY badly. The dress was actually sticking out of the box.

However, it was wrapped in plastic and was not damaged. It was the right size and right color.

It's still 9 weeks to my wedding so I have plenty of time to get it altered.

If you want to order from houseofbrides.com, I suggest you lie about your wedding date. Push it up a good 8 weeks.

I called to confirm my bridesmaid dress order with house of brides. The lady on the phone, who was extreamly hard to understand, advised my order would have been final as was 15 days prior that I submitted it. She would not even take my order id no to check the order! I then called back and spoke to the same lady again, advising that they had duplicated one of my dress orders . she finally took my order no but told me she could not even find my order and would call back.

I tried the online assistance and they informed me I would have to call back the same customer service rep for assistants and disconnected the chat. I then called again, speaking to the same customer service rep. I asked her if there was someone else I could talk to as she was hard to understand on the phone and she obviously could not understand me. I asked for email or alternate no to call someone else on and she refused to help, told me my order was final and disconnected the call.

Do not order from house of brides! Even if you do order correctly and they make the error, they refuse to fix it and still charge you for it!! Their customer service is the worst I have ever seen and you do not want to trust this company with something that is important to you. I now have an extra dress coming to me that I can not use and had to pay $200 for their error!!!

House of Brides service is terrible! My dress arrived a week and a day beyond the affair I wanted to wear it for. Call the customer service number and it prompts you to call the same number you just called. Get someone to actually talk to and she tells you to call the same customer service number that just gave you a run around. No invoice to even consider a return. I will never buy from them again. This was the worst business I have ever dealt with. I never received a return e-mail with my question "where is my dress?" Now I am stuck with a dress and nowhere to wear it.