To begin with this all started because I watched few of your advt commercials on TV, not only me but my family. My family has lot of trust with LIC especially my father since he belongs to the old generation and we have several policies with LIC, seeing the advt tag line "Aapney Sapna Dekha aur Hamney Sath Diya" in our case so far it has been "Aapney Sapna Dekha aur Hamney aapka existing Ghar Barbad kar Diya" (because the existing house which used to generate rental income of Rs.4, 500 for my retired father was demolished as per your officials words). So continuing with the story late in January we planned to build a new house at the property which belonged to my father, who had purchased two side by side houses in a Colony (belonging to low salaried class) constructed by HUDA (Hyderabad Urban Development Authority) these houses were build by them in late 1980's. My father bought this house 6 years back and since the construction was old and done by govt authorities we thought of constructing a new house in its place. I was not aware that LICHFL's office was situated in Maitirivanam and hence seeing an advt in the Times paper I SMSed my requirement and after few days I get a call from Mr.Sukumar (Photograph included), he speaks very pleasantly and says he will come and meet me the next day. The next day I wait for him but he does not turn up and when I call him he asks me to come and visit him at his Kukatpally office in Hyderabad.


Early February I go and meet this Sukumar when I climb the stairs of the building I see the office of LICHFL and when I inquire about Sukumar, people in the office said that his office is on the next floor. When I see his office I am astonished this gentleman is sitting in his big office, listening to music and my impression was he is some Sr.Manager with LICHFL when I ask him his business card he says he does not have at that moment and I did a mistake of not asking his designation, because I was assuming that he was a staff of LICHFL until my assumptions prove wrong during the course of my interactions with LICHFL. Sukumar meets me collects all the documents goes through it and says everything is perfect and I can get a loan in 6 working days after I submit the Municipal Approval Plan. He also says I have the eligibility to get a loan of 20L and I will be getting discounted interest rates because of the company I am working with. I was impressed because he said I would be getting the loan at a interest rate of 9.25% Floating and 10.25% Fixed for 2 years or 10.5% Fixed for 5 years and I said I will definitely would want to go ahead with the Fixed 10.5% because the RBI is changing interest rates every 3 months. Sukumar replies that LICHFL does not borrow money from any RBI based institutions but gets its funds from LIC directly and uses that amount for loan funding, hence the interest rates will not rise and was advising to go only for Floating, but I strongly said I would like to go ahead with Fixed only because many of my colleagues have undergone drastic EMI changes because of the Interest policy. The meeting ended by him saying he will get all the documents verified by his office and I contact him after getting the Municipal Approval.

After two weeks I meet him again at his office and handover him the Municipal approval plan copy and during the course of the conversation I ask him about the opinion that he has received on my documents which have been submitted, he says everything is perfect and someone named Mr.Phani Kumar has scrutinized the documents and he will create a LOGIN for me on that day itself and took a check of Rs.12000 towards LICHFL. He also gave me a form to get filled up and told me he will be meeting me in couple of days to let me collect the form. After two days I call him to know the status he says the process is going and after few more days he finally meets and collects the document. Few days later he calls me and says he needs some more signatures of my wife so we meet him and collects the signature but still I have not received any LOGIN info. Next day he calls me and says he needs signature of my entire family and comes to my residence speaks with me my family member collects the signature. Finally he gives me the sanction letter but again the sanction letter has 9.25% Flexible interest for my 20L loan instead of giving me a 10.5% fixed loan in spite of reminding and asking him to get only Fixed loan, when I asked Sukumar again started telling the stories of RBI-LIC and was forcing me to accept the flexible interest rate. Along with that he also asks me to give him a check of Rs.12000 in his name as he has pad my fees from his pocket in the form of cash. This whole process takes a month and in early March, Sukumar asks me to come and meet Mr.Phani Kumar for something called "Interview session".


I go and meet Mr.Phani Kumar, both Sukumar and Phanikumar starts asking lots of questions and Phani Kumar notes down all the information and later he scrutinizes all the original documents that I had carried along with me. This process takes about an hour and Mr.Phani Kumar says everything is fine and I will be getting the loan disbursement soon. Later that day Sukumar talks to me and says that I can go ahead with my construction as I would need to construct 20% of the plan submitted for the first installment to be released. We decide on an auspicious date and complete the demolition of the existing house and start the construction work. In the meantime Phani Kumar also suggests me one of their contractors who could be used for the construction work. I decide to choose my own contractor and the work begins meanwhile Sukumar asks me to come down to office for submitting the original documents.


Immediately the next day self and my wife meet Sukumar at the Kukatpally office for submitting the original documents. As soon as he sees us he asks "why are we looking dull, Is it because we are submitting the original documents" I felt very bad because he has no reason to know why we were looking dull, in fact we had a hard day working in our offices and traveled 20kms to submit the documents and this guy was making fun of us. He kept us waiting for some more time and started collecting the documents in midst of that he started complaining that there is a document missing, but when we checked it was found that we had brought all the original documents for which we had already given Xerox copies to Sukumar, then he started checking each of the documents against the Xerox copies and was found that we hadn't given any Xerox of the document which he was pointing, I got agitated and asked him he should have already ensured the validity and legality of the documents and now at this stage you should not complain a document is missing. He started getting tensed and went to Phani Kumar and Srinivas's room to take there opinion and they also felt the documents cannot be taken as the municipal approval plan has considered both the houses into one entity and I need to get that missing document. Finally it was decided that we would go back home and try searching for the document and in case it was not found Sukumar will help us in getting an attested copy from HUDA. We went home and luckily after 2 days of search we were able to find the document and after that we were having great difficulty in locating Sukumar to hand over this document. Every time we call he would not answer or tell us that he is not well or kids or net well.


Finally after 4 days he agreed to meet me at the Ameerpet Head office of LICHFL, I waited for him for more than 3 hours he did not turn up and next day I had to visit him at his Ameerpet office and after long wait I met him and showed him the document. He remarked that the document I bought was fake and he knew where such documents are made. I was furious and asked him if it was fake it was his prerogative to prove it as fake. Finally for the sake of loan I had to accept his suggestion of getting the document "re-attested" with HUDA. I had to take 2 days of leave from my job to run about HUDA and meet the concerned person and get attestation from him. After getting the attestation I was again given few more days of trouble before I could meet him and this time he says that they need to get a Legal Clearance for my title and asked to me to wait for few more days. This request upset me and I thought enough with this guy and planned to meet his manager. Next day I took leave and reached LICHFL Kukatpally office to meet Srinivas the manager of this office and he comes to office at 6.00PM, I wait the whole day to meet him and after an hour he speaks with me and when I tell the whole issue he quickly speaks with Phani Kumar and Sukumar and then tells me that they need to do the Legal Clearance and even if there is some issue during Legal clearance he will manage it. I also complain him about Sukumar he says many people have complained about Sukumar and he asks me to put everything in writing. I happen to leave the office then and return again after 5 mins because I had forgot my helmet and when I reach again both Sukumar (Agent) and Srinivas (Manager) are happily laughing and talking about me, when they see me they are surprised and act as if nothing has happened.

After 3 days on 10-04-2007 we get the legal report and everything is found to be clear and Srinivas asks me to get all the Original Documents for submission the next day we submit the documents to Sukumar as per Srinivas's directive. He takes all the originals and gives me a Title Note containing the list of documents they have taken. He says I should be getting the disbursement loan once they submit the photographs of the site.

Again for somedays Sukumar is not reachable and I had to personally get the photographer on my vehicle to get the site photographed so that the process can go on. After getting the clearance from the Engineer V.V.Reddy Sukumar calls me to tell that I will be getting the disbursement soon after the submission of the originals at the Ameerpet main office. On 17-04-2007 Sukumar calls me to tell that the originals are submitted and within 24hrs I should get my first check. The next day I call him and he says that there is some "System Problem" in their main office and the clearance will be done the next day. Doubting his intentions I personally visited the Ameerpet office on 19-04-2007, the front office person told me that there was some System Problem and asked me to come the next day. On 20-04-2007 I visit the Ameerpet office again and I happen to see Ramesh the Manager of AP Operations, Srinivas having discussions, I also happened to see Sukumar there, he said everything is perfect and the discussion going on is regarding to my case and tomorrow morning 11.00 AM I will be given the check.


Hearing that I was happy and left the office next day 21-04-2007 morning I call up Sukumar whether I need to carry the ECS form and then he drops the bomb saying that I need to get one more document from HUDA this makes me go wild and I ask him why is he asking me letter now after all the 3 months of struggle and harassment at this stage he was asking me the letter and Sukumar asks me to speak with Srinivas. Immediately I call up Srinivas and he says that there is some issue with the title and I need to go and meet Ramesh Kumar manager of Ameerpet office. I reach Ameerpet office to meet Ramesh Kumar and the front office person at the office says Ramesh Kumar is busy with you doing the audit and this will not be the right time to speak, he suggests me to speak with one Mr.Murthy. I go ahead and tell the complete story to Mr.Murthy he listens and finally tells me to come on Tuesday, I insist that I am in a bad state and owe lots of money and necd to get my problem readdressed immediately. He advises to meet Ramesh Kumar, when I try to meet him he tries to avoid me stating that he is busy with you but somehow I manage to meet him after waiting for sometime. Ramesh Kumar says he is helpless as there is issue with my title and it is the fault of Kukatpally staff and he is of no help as he is the manager of Back Office. I argue with him and say that should I complain about the irregularities being done as he is the Manager of AP operations he should solve my issue. He asks me to speak with Sirnivas again. I speak with Srinivas and he says he is buys with his "Gruha Pravesam" and will be back on Tuesday and once he is back he will try to resolve my issue. All these people were trying to make a fool out of me then I decided I should speak with Regional Manager. As a salaried citizen what I have undergone is terrible any other person would have done something drastic, so far I have not discussed this issue with my family members. I am afraid how my old father would react if I disclose all this to him. The work at my site is going on and I don't know how to proceed further as most of the construction activity which I have undertaken is through hand loans. Please help me.