IM HAVING THE SAME PROBLEM THAT THE PEOPLE ON THIS SITE ARE HAVING. HP JUST WANTS YOUR MONEY. THERE WERE CHARGING ME $49.95 to speak to a stupid idiot technician. I told the lady hell no i was paying that. I paid $950.00 for a product that was going to last 1 year. HP does not give a shit how much i paid. There also putting virusus in there updates. I install those up dates the muy laptop ask me fore new updates eready for you and it ruin my laptop. I did the recovery system on it to fix the problem but it made it worse. My laptop is death now. I follow HP instructions how to troubleshoot it and does not work. I have important files that i need. HP just want my money to fix my laptop that THEY RUIN.

IM NEVER BUYING ANY HP PRODUCT.

DON'T TRUST HP OR BUY ANY INSURANCE IS A SCAM

STUPID HP ENGINEERS WHERE ARE YOUR STUPID BRAIN CELLS. AND TRHAT APPLY TO THE IDIOTS WHO ARE SO CALL TECHS.