I hope this will reach to top management of HP and will help this simple issue. I am from Philippines, a HP user and I am angry.

1) I bought my HP mini 2133 September of 2008 here in the Philippines. Worth Php 25, 000.00 ( USD510.00 )
2) June 2009, I brought it to HP service center for repair. They said they have to reformat it because there is a virus that cannot be cleaned and only HP can do it. Please note that it is under warranty (1 year). But according to them it is not covered by the warranty. So I paid the bill.
3) A few months after the warranty period (December 2009), my HP breaks down. It does not want to open. I brought it back to HP service center for repair.
4) they told me that it maybe it overheated.
5) they have to repair it and will send quotation before doing it so.
6) January 2010, I got a quotation on the parts, labor and tax. Costing to Php 37, 804.00 ( USD 771.51)

NOW, please somebody tell me that this is reasonable.

Price of a brand new HP2133 now here in the Philippines is Php18, 000.00 ( USD 370.00 ). WHY oh WHY HP is quoting me twice the price of brand new HP mini 2133 for the repair of my PC? Php 37, 804.00 ( USD 780.00) can buy new HP, even newer model or even 2 units of other brands.

Another is, A FEW MONTHS AFTER THE WARRANTY PERIOD, breaks down. Is this the quality of HP is now doing? I am really pissed off about this because I spent a huge money for this. For us Filipino, Php 37, 804.00 is not a small amount.

I bought my HP mini 2133 because HP is world renowned for computers. Best PC provider. Even if the price is expensive, I still bought it because I was so sure of the quality I will get. Unfortunately, I was totally wrong.

Now, I don't know what to do with my broken HP. I am so sad to what had happened. Thinking of the bill to pay, I want to burn the whole thing and bring it back to HP.

I hope HP headquarters can do something about my PC. Like I said, the money I paid for is not a small amount for me. I don't pick the money in the streets. I worked hard for the money and I deserve better result.