Sir,

Serial No - INA 83407PH

The above mentioned computers SMPS is not working properly. Pls attend the comlaint at the earliest.

Redemption Code : 3YN8ZXWJR7


Product model : CQ 145 TU (COMPAQ)


Product serial # : CND8361W73


Date of purchase of the product : 23 - 2 - 09


Date of Online Registration : 24-2-09


e-mail: [email protected]


i have purchased compaq laptop and i have sent DD for digital camera gift. but still i have not got it. i think you are going to cheat us... tell me ..

My Compaq Presario V3015 NR had to be serviced due to the monitor screen being broken. I sent it in to HP beginning of August they received it August 12th. Each time I would check on its status the expected return shipment was pushed back until a MONTH later it said status : canceled.

I immediately called in to see what happened and they had said it had been sent to another service center in Texas because the service center originally didn't have the parts to repair it. Weeks go by, still nothing I call in to have some lady tell me a Fed-Ex tracking number that it's been shipped to C.Washington (NOT MY BILLING ADDRESS) in October. I call service center and through their intricate web of phone support finger pointing find that they will make a case for me. They say a case manager will contact me within 2-3 days. I waited a week and nothing happened. I've been calling every week and I get the same response that they will escalate my case for a case manager and will be contacted within 2-3 days, I told them it had not happened the first time and he even gave me his personal assurance they will call. I wait patiently for week and still nothing.

I am so fed up it is now November almost December, 4 months waiting for my notebook. I get no resolution from calling, can't get to speak with a case manager. Isn't this illegal in some way? What can I do?

Helpless.