My name is Carolyn Schaufele

My case number is:8030590654

I called HP Customer Services yesterday and spoke with Florance. She was not very polite. She had a bad attitude and could careless about the problem I was having getting the defective card replaced in my computer.

I told her that I wanted my computer fixed, because they sold the computer to me with a defective card in it, she was not very nice.

I was told that the warranty had expired on September 1, 2009. I have been trying for two months to get answers about how to get the defective card replaced. FLORANCE told me I was sent a email about the problem and she could not help me. I never received an email, and I told her that. She said the warrenty had expired and that was that. FLORANCE was rude throughout the whole conversation.

HP's customer services was of no help to me. I would like someone to fax (501-375-6825) me information as to who I could talk to, to get help with the defective card in my computer and sold to me. HP sold me the computer with the defective card, so they should replace the card.

Sincerely,

Carolyn Schaufele

I won’t bother you with the details. The bottom line is that I have been without my HP dv4000 laptop now for almost 7 weeks. The first time it went to the service depot because the tech support agent misdiagnosed a minor problem that should have been fixed on the telephone. But the depot replaced the motherboard – with a defective one. So it went back in a second time. Then, with a second new motherboard, the computer still would not work. So it’s now in for a third time, and the depot has missed the deadline to return it to me twice. I even revised my travel itinerary to be available on the date it was promised. As of today they cannot give me an revised estimated return date! I have requested a new computer but am being told (very politely) that I can’t have one until 30 days after the unit went in for repair the third time. Mind you, it never should have gone to repair in the first place – and then HP broke it! Of course I wrote to the HP President, whose staff sent it to the very people who are refusing to replace the computer. This is HP hell.

Mary Jenkins, Chattanooga, TN