I am a software engineer who has used a variety of brands. I got a 3 month old DV6t-2000 i7 quad core with 8GB RAM for development purposes. I trusted in HP brand and bought this computer to see that there is absolutely no support. The support department is offered replace the whole panel and reformat the PC for one of the key-caps(in my case up arrow) being loose or broken. I told them this was not an option for a new PC but they insisted. Just when I was forced to accept their resolution, they added that also the PC would be reformatted to factory conditions. I told them I would not let them do this for a broken plastic component at the exterior side of the PC which can be fixed in less than 5 seconds. They refused to find an alternative solution and escalated the issue to a manager. In turn, when the manager called me the result was the same. I asked him if he was simply telling me to not to buy HP brand from now on, and at that moment he became rude and started a verbal fight with me. Eventually I contacted their CEO and I still do not have my problem fixed. If for such a little issue they are doing this, they are trying to rip off customers who purchase their products trusting in their name. If I had an option to return to PC, I would do it right now without a second thought.