I purchased a HP DVD 1040i drive on 10/18/2007. And it has already failed as of last week 5/21/2008. It has a 1 year warranty, now that is a joke. Try calling the numbers they give you, they are in INDIA. Then you are rerouted from here to there asked the same thing over and over( name, phone number, email address, model #, SN #). I believe they are trying to discourage you from perssuing the matter. At this point I would never purchase a HP product again. There support is useless. They fail to even transfer you to a Supervisor saying they are busy, etc.