I spoke with Sam, a case manager who handles my complaint. He promised he would call within a hour. It’s been 3 hours and I haven’t received a call back from HP. Also, the Executive relations office representatives were very rude to me. Their names are Deborah and Patty. Patty refused to give out her name when I asked her several times. What kind of customer service is this? Also, my correspondence with [email protected] was not productive at all. They kept on asking the same questions over and over again. They never offered any help by sending out my unit to be checked and fixed. This only happened last night when I spoke with Jet. There are a lot of inefficiencies in how the process works. If only I had know what my options were then I wouldn’t have wait for this long.
I have attempted to resolve this problem with HP so many times and they only told me last night that I need to send this unit for repair.I feel frustrated because I corresponded with them since April about the problem but because they are using other employees from other countries like the Philippines and India, I guess there was a communication gap gping on. They also asked me questions and I have attempted to trouble shoot but my screen is still shaking. I have attempted to resolve this issue so many times. Too many times that i can't even remember how many times I have sent emails, done trouble shooting while chatting and so many
other means just to fix the problem. I am a current graduate student and I need a lap top.
I am so annoyed by my screen shaking all the time. My eyes is already strained and I even went to the Dr. no one offered me to send it According to your website, one of your values is passion for customers. It states “We put our customers first in everything we do.”
Customer loyalty
We earn customer respect and loyalty by consistently providing the highest quality and value.

I was promised for a warranty extension but never received an email. I was promised a box so I can send my non functioning laptop, but I never received it. What kind of customer service is this? I am so upset. All my concerns were not resolved.

I would like to file a complaint against HP and my case manager April. She sent me boxes with reinforcements that can't fit the laptop. She sent me 3 boxes to ship it back to the HP but all the inserts were not fitting right. so i shipped it unsecurely. she said if my comp gets damaged then she will replace the whole thing.

no return stckers on the box
fed ex refused to give me the labels
promised me`an email for extended warranty
promised me new adapters and battery