Hi,

I am a consumer for HP Gas Dealer Maruthi Enterprises , Bapuji Nagar, Hyderabad . We have strong complaints on the following matters which is addresssed before but no one has taken any action against him Hope some one from the HP team will address this sereriously.

1. NEVER RESPOND TO CUSTOMER CALLS OVER PHONE. I REQUEST THE AUTHORITIES TO TRY THE NUMBERS.

2. THE DEALER MAKING THE CONSUMBERS TO DROP AT HIS OFFICE FOR BOOKING REFILLS SINCE NONE OF HIS PHONES ARE PICKED UP IN THE PEAK TIMES.

3. SEEN CYCLINERS ARE SOLD TO OUTSIDERS AT A PREMIUM COST MAKING MONEY BY THE DEALER. WHEN ENQUIRED THE DEALER SIMPLY SIMLES & SAY HE WILL THOW THE DELIVERY TEAM OUT IF CAUGHT RED HANDED. THAT DAY NEVER COMES & WE STONGLY BELEIVE THE DEALER PROMOTING THE SALE AT A PREMIUM RRICE. IN MARKET THE PRICE IS NOW VARRING BETWEEN RS.550/- to 600/- per domestic cyclinder,.

4. IN FUTURE ALSO WE HAVE COMPLAINED AGAINST THIS DEALER BUT THE AUTHTORIES HAVE NOT TAKEN ANY ACTION WHICH SOMETIMES MAKES US SURPRISE.

5. CAN ANY ONE FROM HP GAS EXPLAINS US ON CUSTOMER RIGHTS , SINCE THE ESSENTIALS COMMODITIES ARE NEVER PROVIDED ON TIME.

6. ARE THE GOVT AUTHORITIES HAVING ANY CONTROL ON THIS DEALERS , HAVE THEY VERIFYING WITH THE CONSUMERS ON SERVICES THAT THE DEALER IS PROVIDING.

Hope anyone from HP GAS will respond to this mail.

Thanks

V.Srinivas
Hyderabad
Mobile : 9966404481.

sir, i m very sad to know it that ur agency's r not working properly.i m a student sir,i am facing gas problem,i hve a gas connection from anusha gas agency,Rau,Indore.i just rounding,rounding and rounding from last 5 days around the anusha gas agency but i got nothing.
he says book ur order first then we'll give u the cylender after 3 days,but when i again contact then.he said that come after 2.oo p.m. we have not stock.sir i m living 4 k.m. away from ur gas agency,and i don't have any vechile.sir how can i manage that.i am totally wasting my time and money also for the auto.
sir plz try to do something good to the good service.
I hoe that u will act for it as soon as posible.
thank u
Shrawan Kumar Dwivedi
Contact No. 09981101605

gas booked on 1716 under booking no. 23 on 28 november has not been received yet from sahani gas , krisna nagar delhi.(consumer no. 609363) pramod sharma. earlier also they would supply only after 10 - 15 days after several telephonic reminders.

Hi,

This is Kavita. I applied for a new HP gas connection. I require 2 cylinders with 3 burner stove. I inquire previously the Soham Agency. They informed me that they provide me the model as per my requirement.

But when I physically went there, there is no co-ordination from agency people. They told me that there is only 2 burner stove is available. And they cost the same as that of 3 burner stove.

This is really unfaithful.
Theuy are not ready to give us 3 burner stove when in fact the previous day they inform taht they have the same one.

What should we do in this case?

AS THERE ARE NOT SUPPYING HP GAS IN TIME FOR WHICH WE ARE UNABLE TO COLLECT IN TIME AT AVALAHALLI, VIRGONAGAR POST, oLD MADRAS ROAD, BANGALORE - 49.

AS WE ARE WORKING WE CANT SPEND THE HALF A DAY FOR COLLECTING THE CYCLINDER. SO WE KINDLY REQUEST YOU TO DO THE NEED FULL AS SOON AS POSSIBLE OR FIX A TIME TO COLLECT THE CYCLINDER FROM THE GAS AGENCY.

THANKING YOU


YOUR S TRULY

BABU.D.R