I bought two identical laptops from HP. Model dv6105US RG253U

They have BOTH been returned to HP *5 TIMES* !! They BOTH have
had to same problems-- 1. Bad key's 2. overheating 3. DVD player to loud
4. power supplies overheating 5. Video Flashing 6. re-install Windows XP Pro
*MANY* times!!! They never once suggested that they would send us a
different model.

I ALWAYS sent along a list of problems, and asked for a letter to be included
telling us what was repaired/replaced. THAT NEVER HAPPEN!!!

Example--
The units were BOTH in Warranty. Mine was sent back to HP, and they
wanted to charge me to replace the Display. NO WAY!

Now they are two years old, and no warranty left! I even paid for an
extra year of warrant through Staples. And now that warranty is gone!

Now that I'm retired, I am now ROYALLY SCREWED! Since I have no
chance in Hell of ever getting laptop's again; and...my wife's unit is
about to head to the dumpster!!!

#### I HATE YOU HP, YOU BASTARDS !! ####

I'm also going to post this on my web site: http://techurls.tripod.com/
as well as my Blog.

BTW-- I was tired of talking to an indian woman, (they are the worst
to understand.) Then I talked to a man, indian, not quite as bad.

I finally was fed-up and finally contacted a manager to seem to help
to a point, but was my best choice! They, (HP), won't like it, but
to get to some help, (not all help) call this number, and these guys:
Kevin or James - 877-917-4380 x94 #1

I hope *LOTS* of people with laptops bug the HELL out of HP !!!

-nuff said!

SIR,
This is regarding our experience with your service center at Roorkee, Uttaranchal. My friend had a proplem with his laptop so we approached the center. There they opened the screws saw it and then again screwed it back. Then they told that problem can't be solved here and it was to be sent to some main service center and after that they started asking for their service charge which we felt was useless to be given. We then thought of going to the head of that center. The response of the head person there was something which was not acceptable. Not acceptable in the sense that a person sitting at such a qualified place can't be thought of reacting like that. His reaction was" tum log andar kisase poochakar aaye... tumlogo andar aane kisne diya... chalo bahar nikalo... without listening to our problem. I felt very bad at that moment. I don't know about your response to this mail and even don't know where to put my complain for being treated like a cattle over there. Some of my freinds suggested to circulate this experience in whole IIT Roorkee where from we are pursuing our Engineering degree but some felt it appropriate to make a complain first. I hope its the correct place where I am placing my complain. If not please tell me the alternative. Thanking You for going through this mail.
Maharshi nitish singh
IIT ROORKEE

Till now I had problems with hp products only - my tablet pc's LCD panel was defective. I have gone to hp service centre twice for the same issue. Last time when I gave it to the Peters Road centre in Chennai, they transferred it to the Anna Nagar centre. The laptop is under warranty. The person there attended to me properly but was unable to rectify the problem. He delivered the "defective" laptop to me and said that he would resolve the issue later and get the laptop delivered to my place. Now when i gave it to the Peters Road centre the Anna Nagar person told me that Peteres Road people will be responsible for the laptop. I doubt if these people will deliver the laptop to my place. I am fed up with the defective hp products and the service. Every time i have to go to the service centre as if it is a picnic spot. It takes both time and money to go to the service centre. I beg you to either rectify the problems or change the piece and deliver it to my place. I promise i wont go for hp products again!!!Please save me from going mad... Rahul Maheshwari MBA Student (IIT Madras)

I have recently purchased a HP laptop from a dealer in Hyderabad. He neither configured the laptop for the usage nor did his employees had setup my computer. They just gave me the piece as it is delivered from the factory. When i asked them wouldn't you configure the system, extend support to partition the hard drive, the sort of response i got is totally unexpected. I don't know why the HP company people are so callous towards its customers. Further he said you will get so many freebies on this, for which i have to login to the hp URL and claim for the same. But what i found in the URL took me by total surprise. I didn't find most of the freebies as the retailer has promised except for a data card offered by reliance. He told me that i will be getting one year insurance, one gb pendrive, 1 mp3 player, one data card.

I really feel for opting for HP instead of Lenovo. I opted for HP because my friends said the service will be good, but what i discovered is totally contrasting. Even the customer care service is pathetic. No proper response from th call center executives. I was waiting on the phone for more than 10 min, but in vain.

I now advice people not buy a HP laptops, just by seeing the name. I suggest go for Lenovo, which i feel is better than hp in terms of service and support.

If this information helps few, i will be very happy.

Cheers,
Sreenath.

Now I have a laptop that is only 9 months old. Having a problem, I call and connected to India. I am not against foreign as my husband is foreign. They guided me the first day through actions of recovery. Then when they determined it was to be set back to factory settings and I would lose info. I opted to do the recovery and called them back in two days. well the polite person again had me go through the whole 9 yards. I am thinking maybe his system wasn't up and he had to re do all things again. So we did the test and then it was determined I needed recovery disc and if that didn't work I would need to send it in. 2 days later I received the disc and ran all 4. Still there was an error. I called and again had to recount the whole story and the helpful agent again wanted to "RE-RUN" SAME TEST". I am keeping calm and talking slow, as surly this person can see the other times I have called. After another and another technician (all having me recount issues, re doing test), he determines for sure my Laptop needs to be sent in. The Recovery line is in a long wait, so he says they will call me back. They did , but it went to my voice mail. I called and told them the message was to call to confirm for my box to pack my laptop in. Now I again get someone who wants to ask me previous problems and to go through all the error messages and to try the disc again. at this point I know I am in Groundhog day.! It was 30 minutes till he put me through to a technician who was sure we could start another recovery!!! I told him I just want my box, all this has been done for several days now. I mean it was an act of Congress to finally after 1 1/2 hour to get my box!!! Now this is not in anyway "hyped up". This was a nightmare! India was very polite, very nice, BUT I want English as a first language, operations in the USA. Instead of looking to see if the product is made in the USA, we need to read where the product is serviced!!!