I had purchased a Compaq Laptop 3225 (Compaq Presario V3000) for Rs. 34350 on 15/06/07 from Care Office Equipment Pvt. Ltd. (Hp outlet), Ahmedabad.

Unfortunately due to a mishap, the LCD of the laptop got damaged on 4th Aug, 2007 and the estimated amount that the Hp Company has put forth is Rs. 28000!! This came more of a shock than when I was informed about the LCD broken. Now, I own 3 laptops of the same company that are being used properly, but a laptop, being mobile, has a greater risk factor of being damaged. And here, Hp, being such a reputed company is treating its customers!!

They are charging me Rs. 28000 for the LCD damage alone and I had bought the laptop itself for 34350!! Does that mean that the rest of the parts of the laptop are just worth Rs. 6350?? ( including all local tax and the asseciories supplied along with)So I should assume that if any of those parts are damaged, they are going to charge me with an amount that is under Rs. 6000? (Although, that would be great!!)

I have this laptop insured. Now, the concerned insurance company is forcing me not to go for the Hp Company’s service but to go for the open-market service where they charge max. Rs. 15000 (they charge the same almost everywhere, in India. Even for a laptop of Rs. 125000!! Unlike Hp!!) But how can I trust outsiders on my laptop. What if something else goes wrong? And if I get my laptop serviced outside, warranty of HP will be terminated. That’s a totally different situation, as first and foremost, I will not go for outside service because I bought this laptop from Hp so I will get it fixed from Hp only!! I guess the Company assumes the public to be that stupid that it would actually pay damages of Rs. 28000 for just the LCD of a laptop of Rs. 35000!! (Whether they have insurance or not.)

I guess by this I can only conclude that The Hp Company has been established to fool the public and make money by hook or by crook. India’s misfortune to have cheater companies like these in this country. I am extremely disappointed. Never in my life had I imagined that I would have to keep my business aside and waste my time, requesting and complaining to the company, by writing them hundreds of e-mails, and constantly calling them and discussing this problem, which, by the way has the simplest solution ever!!