The auto answer button keeps clicking off. So, the fax just rings and rings when someone calls. I spent a lot of time with customer service. They finally agree to replace it with a REFURBISHED unit and it will take 11 days to get here. Unless I PAY more for shipping or a care pack to return other crappily made products. So, they only want more money. And, the superviser, "SHANE" refused to give me any other identifying information. He said if he granted my request for them to pay for faster shipping "Millions of people would want it too." If millions of people need their HP products replaced, then HP should shut its doors of pay to fix all the products at no cost to the customer. And, customer service should be upfront about their name and work extension. What a wimp!