I bought a HP system about a year ago. Before I bought the system, they told me HP is a global company and will have service and guarantee globally. I bought and give it as a gift to my brother in Singapore. When I got the system and tried to setup in the US, I frequently had system shut down and boot up issue. After many frustrated calls with HP, they determined some parts were lose in the system caused the issue.

Few months later, there was issue with an application with the 256M video card. Again, it was always so hard and frustrated trying to get help from HP to upgrade the video card as they just pointed me to some tech document or mentioned some video cards that I am not able to find. I gave up on them. Now, the system harddisk seems stop working. HP service and customer service won’t even response to help.

HP sells inferior product as the system I got has many issues in less than a year. I have bought many DELL laptops (4) and desktop (5) in the past and did not have as many issues as just this one HP system. I won’t be buying and will not recommend HP to anyone as they have terrible service and until they treat us right. I feel like HP just want to make profit in the short team, if they keep practice business this way, I won’t be surprise and feel sorry for them if they are out of business. I will continue to share this experience with others at other sites to make HP pay for this one way or the other.

I purchased an HP laptop at Staples in August/2009. I noticed that I am only getting one hour of use with the battery fully charged. I have a sister who has the same laptop and she gets at lest 7 hours on a full charge. Is this unusual and am I covered for a new battery.

I bought a new HP Pavillion Computer with Windows 7 on it. I have spent at leasty 12 hours on the phone and in chat with technicians from HP, Ancestry.com, and microsoft. The computer does not do easy file share, home group with other Windows 7 computers and will not run the Family tree Software. It goes back to Best Buy today. The computer and the software are all crap.

Dear sir/M’am,

This is to inform you that we have purchesed HP Laptop dated on 16-02-2009, For my sister who is studying for MBA In Jalgaon from below mentioned vendor.
M/S copmuter beam
225, first floor v v market, golani complex,
Jalgaon 425001,
Phone NO 0257-2224445, 2221445,
Email address : [email protected]
Invoice no CR-3210,
Model No : Hp550 Laptop :
Sr No : CNU 9023RZS
Above model is not worling properly and we are facing the following problems mentioed below,
1. Drivers are not supporting properly,
2. Antivirus installed in not working properly,
3. Moniter ‘s screen is visibel in half mode only (horizontal sides are black ), even after setting is done by vendor.
This are the problem which we have found out at very super ficial level, as we don’t have much techinical knowledge, we are ma de bluf/fool by vender in many terms.
That attitude of vender towds after sales servise is at all not satisfaying to us.
Looking forward you intervance in this matter.
I work with Vodafone and we are the vendor of your company, I work at pune, please find the name and address of My residence …..
Shraddha Vijay Pimple Quarter no 564/b,
Bhusawal, dist Jalgaon,
Contact no 9823804552, (shraddha pimple), 9823006115 (Lalit Falke)

I purchased an HP this past Jan. By July, the hard drive crashed. Then it crashed again. Then a month later they had to replace the video card. After about another month the CD drive stopped working. They had me mail it in and the kept it for almost 2 weeks. When I finally got it back guess what, yeah you got it, they hadn't replaced the drive. I called my case worker and he mailed me a new computer. I received the new computer and with in 3 weeks it stopped starting up. Back on the phone for 3 hours. They offer to send me recovery disks. Ok I have now recieved two sets of disks for a 32 bit computer and mine is a 64 bit. Yes the packing slip says they sent 64 bit but no that isn't what the disks say. They computer will not take them. A week ago my new case work emailed the supplier to find out why I keep getting the wrong disks...as of 2 days ago he hasn't gotten a reply. He is now not taking my calls. I called the corporate office and spoke to Keith at corporate customer service. He had me on hold for 5 minutes and sent me right back to the fool who has been taking my messages for the case worker who isn't answering my calls. 800 dollar computer and I got 6 months out of it. I am so pissed I can't see straight...I am shopping for a MAC right now. I dont think they have any plans on helping me..I feel cheated and left abandon. I will never purchase one of their products again !!!