Dear Sir / Madam,

I had purchased an HP notebook (HP DV-5 1221 TX) in this year, on Nov 14, 2009 I had a problem, with the laptop not getting started its hardly 5 months from the purchase & I was facing such an issue with an HP product was disappointing. But, I went to an authorized service center - Simtech Computronics Pvt Ltd in Sakinaka Mumbai, where they have inspected the laptop & informed me that the issue seems to be with Motherboard. Case ID registered with them - 4606595633.

Since, the Laptop is covered with Warranty they said that I have to submit my laptop to them & they would do a detailed examination & would replace the faulty motherboard if it is the issue. They promised that I would be getting the Laptop back in 2 or 3 days time & now today as of 12 Dec. 2009 it’s more than 3 week & I haven’t received any clear confirmation from them regarding when they can return my laptop. Even when I am trying to call on the Contact number given on the receipt either no one is answering the call or sometimes when they do take the call they give the same status that they are giving me from past 3 weeks – “Sir, your part has been ordered & we will update you as soon as we receive it”, if I ask them to provide me with a time frame in which they return my laptop, they say that they cannot commit to that.

I just wanted to know few things –

First, how can a Laptop so new & advanced face a Motherboard problem so early – within 5 months of purchase? This means it was a faulty product from factory itself or HP has downgraded their quality standards.

Second, If HP is facing so many problems to find & replace the part of such a new Laptop in their series, what people can expect who had bought the HP laptop a year back or so? Is it that all their warranty comes with the condition that they will harass the customer till customer says that fine I am ready to pay for it?

Third, when I can find the motherboard of my Laptop quite easily on e-Bay & they can deliver it to me in 3 to 4 days time, how come HP is unable to get the same from their own stock?

Lastly, the Complaint form available on-line is done such that customer can fill all the details but that form can never be submitted, how smart is that?


Can HP please explain me the reason for this unprofessional service, are all the faith & on HP product & services are false?
I would take every possible measure to convince people around me to not to go for an HP product as they simply know how to sell not to provide after sale services to customer.

One of my friend has a Dell Laptop that too a 2 year old model, even he had faced the issue with motherboard & Dell was able to replace it in 2 days of time, that too onsite service.

And I am very sure HP can never match that level of service, that’s why they have never won any awards for that.

HP has the WORST customer service ever! I have just wasted 2+ hours of my time talking to 6 different people in India or something like that. Can we not have American people (and people who can undertand English) in customer service?? I will NEVER buy another HP again and I will encourage everyone I know to do the same. Problem is still not solved-I have to call back MOnday. Are you kidding me????!!!

I bought a HP officejet 6500. I installed the software as required. I can not get the computer to find the printer on the network. I have been on this for 4 hours. Finally I called HP support. They will not offer any support unless I pay 139.00. That is what I paid for the printer. Absolutely no support unless I pay. I am taking it back then I will buy another brand. IDIOTS. OH yea, I cant understand PAKISTANISE.

I sent a notebook in to HP's repair center for a loose mousepad key, which should've been covered under warranty. After receiving the laptop, HP called me to say the notebook was damaged and that it cannot be covered under warranty, but that they would fix it for $322. I told them not to fix it and to send the laptop back, as is. Well, I got the laptop back with damage that was not there before I shipped it out to them. I guess now they really can say it was damaged and I have no proof that it was not. I'm furious. I will never buy HP products again.

Yesterday, October 11, 2009, I went to Superstore at Mcknight to meet up with a friend to return something I borrowed at around 3:00 pm. It was snowy and really cold. Since we're already there, I decided to look around the store for some essentials to buy. I found their Electronics Section and it just happen that I needed to buy a black ink cartridge for my Lexmark printer. As I was browsing of which Ink cartridge to buy, I saw a deal that they are having for an HP Deskjet D2530 for only 39.94$. It comes with both colored and black ink cartridges ( or as it was indicated outside the box). I thought it's a pretty good deal 'cause it's almost the same price as the Lexmark black ink that I'm suppose to buy and if I ever run out of ink again, HP ink cartridges are cheaper than Lexmark's. So I went and paid the 39.94$ plus 8.00$ recycling fee and 2.40$ GST and storm out of there content that when I get home I would get my work done. When I got home, of course I went and connect my new printer, eager to start my work. After reading the manual and doing the step-by-step procedure in properly installing and setting up the printer, I then found out that the black ink is missing. I went and look around, inside the box, and all around the area where I unpacked it. Horrible!! It's the reason why I bought that printer and to find out hours later that it's not included in the package when it's suppose to. I live downtown and I have a sick baby, Calgary weather is not at it's best to be taking her out and we don't drive so we have to take the transit all the way to Mcknight which is really far. I went to bed very upset and woke-up the same way. First thing I did this morning is to call HP and let them know their missing black ink cartridge in the HP Deskjet D2530 package that I just bought and after couple of hour on the phone, giving informations and being passed through couple of customer care representatives namely Andi and Abdul, they just then told me that they can't do anything for me but I have to call the Superstore perse!! Isn't that ridiculous? First they told me that they're going to send me a black ink cartridge in 5 to 7 days then they found out I live in Canada so they transfered me to someone else then again I have to repeat the same information and more waiting on the phoneline just to be told that I have to call the store. I mean, I could have understand if there's a mistake in the packaging but to put me through more troubles just because I was tempted by their deceitful product offer, that's just unacceptable!! This is not the first time I had a problem with HP 'cause I purchased a laptop two years ago that's so retarded and I've shipped it back to them 3 times already but since it's out of warranty now, I have to bear with it. It is slow and didn't live up to HP's promise of consumer satisfaction.

I'm just done speaking with the Electronics representative of Superstore at Mcknight and there's no other way but put everything back in the box and return it within 14 days. HP company should realize how bad their company and services are and try atleast to make up for it. With that being noted, consumers should really think a million times before they go for HP products and services even if the offer is too good. I've learned the hard way and I hope it won't happen to any consumer again.