I bought HP cartrige C7115X from Stales. The drum is damaged. All the printed papers has many dark spots. I called HP technical support. They said that they can not do anything about it. Any time I have problem with the printer, HP representative always convince me to buy HP cartridge. Now, the cartridge has problem, even under the warrenty, they said that they can not do anyting about it. It is bad service.

I will never buy another product from HP!

I made the mistake of buying an HP Photosmart C6188 All-In-One printer for my iMac whilst living in China in 2007.

My initial impression of the hardware was quite good although the software is over-the-top (200 MB for the Windows version seems large for something that lets me print and scan (can't remember the size of the OSX software)

After returning to the UK 18 months later one of the cartridges ran dry so I took a trip to PC World to buy a replacement. The exact cartridge models as supplied with the printer (801) were unavailable but I managed to find 363 cartridges which are physically identical to 801's and (according to the box and the PC World rep) are suitable for C6180 series printers.

On fitting the new cartridge the printer displayed the following error message:

"The following ink cartridges is/are not intended for use in this printer ... Printer configured to use 801 print cartridges."

After a little web research I found out that HP regionalise their hardware in the same way that DVD suppliers do. Parochial? Petty? Annoying? Perhaps, but how to fix the problem so that I could use my printer again? I got in touch with the US HP online support who sent me a phone number for the UK support line (+44 (0) 906 477 0 477 if you have the stomach for it). Apparently they are able to re-configure my printer to accept the alternative cartridges. This was the beginning of my frustration...

1. Cost - The phone number is charged at 60p per minute (for out of warranty equipment). So far I have spent around 30 minutes (i.e. £18) on multiple phone calls, being bounced around various operators/technical support staff without a resolution to my problem. I have been cut off twice and offered 2 call backs neither of which has yet materialised.

2. Communication - Whilst the support staff speak English it is sometimes so heavily accented as to be unintelligible (to me anyway)

3. Attitude - Either HP select surly, depressed staff or (as I suspect is the case) their jobs are so demoralising that this is how they turn out. I get the feeling that these are people who are used to dealing with frustrated, angry customers!

I am almost at the point of throwing the printer away and buying another brand.

Bought a HP dv6409 for my son last Christmas. The warrant expired just a few weeks before the battery went dead and the wieless stop working. After doing some research i have found that there is a problem with the mother board and wireless card. I replaced the wireless card but that did nothing to correct the problem. Just can not understand how a large company like HP can sell a defective product and think I would accept it without voicing my displeasure.

Having purchased a desktop PC (Pavilion dv9365UK) from HP in September, I am still waiting for a working machine to be delivered to my home. It suffered a fatal error a few days after I had moved all files over onto it, so rather than returning the product to the retailer (Comet in the UK) I sent it back to HP for repair, hoping the data could be recovered.

The machine was returned to me a week or so later with just enough functionality for me to backup the data before it was returned once more.

A month or so with countless phone calls and promises that my case was being escalated up a level, no machine.

HP Customer Services said there was no chance of a replacement being sent to me as they have three chances to repair before they replace. This did not seem to have a time limit - perhaps they just wait until the customer forgets that they even shelled out nearly £900 for a PC which is devaluing by the day (when the product was still being sold, it was down to £680 in the same store.)

Three months down the line, the machine was returned to me last week non-functioning and sent straight back to HP who simply hung up on me when I called to find out what was happening this morning.

Comet say no chance of refund. They have stopped selling this machine, so no replacement avaialable.

My advice? DON'T buy from HP unless you have a free phone line, endless patience and masochistic tendencies!

My HP DV60000 failed after 3 years very light service. It was my third computer back up and I have had two PC experts diagnose a motherboard failure. The best guess is that it's the integrated graphics card. Having read many articles on this computer and it's faults I would like to know if anyone has successfuly tackled HP on the product not being fit for purpose?