I bought a new HP dv 9000, was told it was to be a 9200 or so, box said so, but its 9000, anyway, from compusa... now out of business. As soon as I got the computer and turned it on... it said low disk space, got extremely hot, some applications weren't loading right, etc., about 6 months later.I just opened it one time as usual, to use it, the screen cover popped and just broke off... "what the?"its still on a lil on the right side... but a bunch of plastic broke off. It was hard to get in touch with HP over the phone, I finally did. They say haha out of warranty, even though I emailed them when I saw the problems after i bought it... I am mark J. In tampa FL 813 7??? They know how to reach me and i hope they do... HP computers, customer service is not as great as we hear, nor are there computers, maybe i just got a "BAD" one, help me HP... please... ill repost if they help or if they don't...

I AM A BUSINESS MAN FROM NIGERIA.I DEAL ON PRINTERS AND ARE MOSTLY HP PRINTERS.I SENT HP A MAIL ABOUT LAST 2 MONTHS AGO ASKING THEM THE REQUIEMENT HOW TO GET THERE FACILITIES, I HAVE BEEN SELLING HP PRODUCTS FOR8YEARS.I ALSO ASKED THEM TO SEND ME THE MANUAL OF SOME PRINTERS WHICH MY CUSTOMERS ALSO REQUEST FOR ON .BECAUSE IS DIFFICULF FOR ME TO DOWNLOAD THIS CATALOG FROM THE INTERNET.I LISTED THE PRINTERS FOR THEM UP TILL NOW I AM YET TO GET A MAIL OR REPLY.THANKS

Look at the below text.. If you are wise, you will never buy HP products again! Who has time to go through all of this?

---

Note that I have 2 non-working laptops from HP - in warranty! :-( I need both fixed immediately or my money back! I'm going to file Credit Card dispute for claim and BBB complaint within 24 hours now.


On Thu, Aug 14, 2008 at 5:55 AM, Roshan Shah wrote:

I forwarded this email to HP CEO Mark Hurd today - here is the screenshot of confirmation.

Hi Ruffell,

Escalation Case # 7500549057 - I have received no update yet!

Roshan
- Hide quoted text -


On Tue, Aug 5, 2008 at 5:25 AM, Roshan Shah wrote:

Hi Ruffell,

Thank you for your time to look into the issue of my HP Notebooks not working. I run a business and am currently in India.

Here is my Indian address :

Roshan Shah
11/125, Rameshwar Apts, Nr. Petrol Pump,
Sola Road, Ahmedabad - 380 063
Phone : 91-79-27471295
Cell : 91-9979853010

I am a Canadian Citizen and travel often between India/Canada I have 2 HP notebooks purchased in Canada. 3 months back one laptop stopped working and I contacted HP Canada and HP India in all forms. As a matter of fact, HP India even disabled my online support login in their ITR because they kept closing tickets and I kept creating new ones (3602638240, 3602638172, 3602608026, 3602422876). I even copied HP CEO on last few emails that HP Support is not helping here.

On the other side, I was told on number of occassions that case was Escalated and HP Manager would call me and this never happened till today when I told that I'll not hang up on phone till I speak with a case manager and I was directed to you and finally we spoke. Even HP Canada is no different - I had 2 tickets opened and nothing happened(8014048251, 8012888342). The worse part is that I as a Customer can't even review the ticket log. Hence I had to start recording the calls :-(

This clearly shows the flaw in how HP handles its support. If this is how HP puts a customer through to get their problem resolved with so much mental harassment, I think I have to really take this up seeking damages.

As promised, Here is the case manager in India I spoke to :

Upendra Kumar was the case manager. [email protected]

I spoke to Upendra 10 days back and he was not able to assist since HP India could not access tickets starting with 801. I am also not sure why did I have to act as a middle man here when this should be strictly HP's internal issue. I need an explanation on this as why I had to put up with all this and want both the laptops to be picked up, fixed and delivered back to me with no loss of data!

I'm certainly going to claim damages from HP. Would be very wrong if every customer has to go through this!


Roshan

En abril de 2007 compré en Chicago, un laptop HP dv6000 y 2 dias antes de cumplir el año, sufrió un daño que fue irreparable, el servicio al usuario no respondió por la garantía, aduciendo que por haber sido comparado en USA no podían darlo en Colombia. Entonces lo llevé al sitio autorizado en Bogotá, para llevar a cabo las reparaciones y se demoraron dos meses en dar el diagnóstico y finalmente dijeron que el daño era de la board y que no podían traerla al pais.
Mi frustración es enorme, no puedo repararlo, si lo vendo por partes no me dan casi nada .
Viendo esta página me doy cuenta que la decepción sufrida por mí es compartida: no soy la única damnificada por HP y esperaría que ellos respondieran por un producto de tan mala calidad.
Cordialmente, Elsa Reyes S.

HP supply software for installation of primnters that doesnt recognise primnters on my network. Their own website device detector doesnt work either!
How can they survive in the competitive world beats me!