Hopeless & disgusting services offered by HP gas agencies. 99% of the time, their contact numbers remain engaged, making customers unable to book their cylinders. The strangest thing which I haven't seen with any call centre even is that the phone numbers of these gas agencies when dialed always give an engage tone. But only during the lunch hours i.e. between 1:00PM & 2:00 PM, the numbers give a ring tone, but there is no human being answering the phone call. Again after 2:00PM the number would give a busy tone. I doubt if these fools keep the phone aside.

Regards,
Frustrated HP customer.

As I am writing this I am wondering if the HP Pavilion I am using will stay up long enough for me to finish. I purchased my HP in August 2007 and have had nothing but problems since. It all started with a fan failure and immediate shutdown the very first time I powered it on. I made the mistake of hoping for the best and tried again. Boy, when this machine works it is great. Not too long after that fateful day the real problems began.

The wireless keyboard and mouse seemed okay but they soon began interfering with each other. I replaced the new keyboard with an old one I had and moved on. Then the wireless mouse would not come back after resuming from sleep mode. So I bought a new wired mouse. Then when returning from sleep mode the graphics wouldn’t come back. I updated the video drivers (4 times). The audio would hang. I updated that driver (2 times). This brings me to the internet connectivity issues.
The wireless network card would not go over 3 of 5 bars when the wireless router was exactly 12 feet away. This caused my internet connection to fade in and out. I couldn’t believe that my brand new super deluxe computer was the problems so I had Time Warner (My Broadband provider) completely rebuild my network from the poll. The helpful techs replaced my wireless card with a USB wireless card that maintains a 5 of 5 bar signal strength. I currently have no good reason to have internet issues but...

The computer crashes to a blue screen whenever I go on a site that offers any streaming audio or video. My mail program will not stay connected to the server long enough to download my email even though signal strength is good and the computer says it is connected. Any of these problems require a reboot to restore internet function. That also goes for the audio video problems I experience when playing games. This brings me to HP Support or lack thereof.

Multiple phone calls to some very foreign sounding people involve the standard support fare. Reboot, reformat, and they are out of there. After weeks of speaking to supervisors that lead you around to nowhere I got through to “Executive Customer Relations”. (Oh happy day…). They sympathized and couldn’t understand why being pushed around by so many “helpful” techs had made me sooo disgruntled. They offered to take my name and number and have a “Senior Case Manager” get back to me. Knowing this old trick I “offered” to hold. The person on the phone didn’t like that. After a 22 minute hold time (no exaggeration) I got my person. My person offered to replace my machine. Being pacified (Silly person that I am), I hung up and waited for my machine. I should have got my persons phone number.

Recently my machine went down and took 5 hours of my research paper with it. I called my person and after: 1hour, 3 bad phone numbers, to suggestions to reboot my system, a really nice guy that actually wanted to sell me an extended warranty, I got my new person. My new person understood that I am having a real problem but the 7-14 day delivery time could not be rushed. When I asked for the next level I hit a brick wall. So I am waiting...

It is clear that HP has little or no concern for whether their rather expensive computers work. Their tech support is absolutely the worst experience I have ever had and they simply don’t care about that either. I was offered an address that I could write a letter too. Hmmm a computer company supporting the Post Office, Scary!

In August of 2006 I bought a Compaq computer. This year, three weeks short of the limited warranty, the hard drive failed. I know it failed because it told me in every way, shape, and form that it failed. I did the PC doctor's test and it told me the hard drive failed.

I called the support number and was told to take off the side of the computer and removed the memory card. Than I was told to do the Recovery program on the computer. I did this about 50 times. It would not work as the hard drive had failed and would NOT WORK!! They kept telling me that it would recover. It didn't. Fifty times I recovered it, it would not work. The hard drive had failed. Each time I called they told me the same thing, take off the side and do the recovery.

And every one that I talked to was obviously from India and hard to understand. Could not understand most of what they said. And they would not listened when I said THE HARD DRIVE HAS FAILED!!! I can definitely tell you that the hard drive failed because I bought one for $79. and replaced it. Now my computer works fine... no thanks to these idiots in India who work for HP and do not cover their limited warranty.

Pathetic response. I got one HP survey, where i rated HP very bad and it was clearly communicated to contact me, but nobody contacted me. Then why the hell customer survey is generated.

Very poor service!

A month Back i purchased a Hp Netebook NC6400 from the day one it started giving Blue screen Dump and shuts Down. I contacted hp customer care but since then a month has passed there engineer are doing R&D on the same they opened my NoteBook ten times replaced mother board two times and now almost every group is Loose and 20% of Screws are not Original and few are missing , in one month Laptop is Looking Like a 10year old machine. I even spoke to senior people of HP in india but they are not ready to replace the Laptop and now i don't know what to do. Can any body help?