I am disgusted.. ordered a slate in November. and it has yet to arrive. the website tracking is horrible. It says we should already have it in our possession. (Jan 1. 2011) well today is the 14th, no slate, no call backs from customer support, no response to emails that are sent.

HOWEVER.. my credit card has been charged..

what is up HP you hard up for cash that you have to scam and steal from small independent business people????

My device would not power up. Through HP, I bought a new battery and three different power cords, none of which worked. They then said it would cost more to send it in and make a repair than it cost me to purchase the notebook PC. Additionally, the outsourced customer service reps were very hard to understand. I will NOT purchase HP products again.

For 15 years I have been a die-hard HP Fan, well, as far as printers and PC's. Actually I am a MAC Fan. However my little Mac laptop was getting to old and finally it passed on, so I went to Best Buy and purchased a HP Pavilion dv-72185dx. It was at the end of the year and I was very busy with taxes and accounting tasks, so I didn't get to do anything with the computer until February. I had the computer going for less than a month when "motherboard" burnt out of it. I called into HP and played nice with them, finally after hours on the phone, I had to send the computer back to HP. 1 month later I received it back, which I called them and talked to their repair department who informed me that the Mother Board was replaced, they couldn't tell me why the Mother Board went bad in the first place. Since that time the laptop has crashed and had to be restore 4 times, losing all my information and programs. HP products, in my opinion, have deteriorated severely in the last few years. I have thrown 2 printers out the back door because a few days after the warranty has expired they break. Now I find out that all the money I have spent for print cartridges are a waste because HP has the printers set up to only use a % of the cartridge before it flashes a error that it cannot print. There is a lawsuit over the print cartridge however HP only had to give people $5.00 off of their next purchase of ink with HP. What a Joke! I will never, ever purchase another HP and I would suggest that if anyone is looking to purchase a PC or printer find another Brand. Personally, I will be going back to MAC! and looking into Cannon or Kodak for a printer

i am madhav kumar i purchased HP pavilion a6610in on 29-12-2008 with printer & scanner and UPS but i receive only printer&scanner HP 4288 not UPS. my reference no-66649. please help me. plz reply at [email protected].

I purchased a HP DeskJet 9800 November, 2007. In 2008 I had to send both my HP laptops in to be repaired. The hard drive was redone on both and given the updated service pack. Prior to sending in my computers my 9800 worked just fine. When they were returned to me I couldn’t get the feature of 13X19 to print correctly. I worked hard with tech support to rectify the problem. October of 2009 I was sent another 9800 which I could not get the 13X19 feature to work properly either. Working again with tech support I spent over 500 hrs trying to get this to work. Tech support put new drivers in took drivers out. I was finally told that I would have to roll back my version of windows (it was the original + the updated service pak) or buy a new printer. This printer was in warranty and at this time it is still in warranty. This was an unacceptable answer for me at the time, as my box that the printer came in assured that it was Windows Vista certified. I paid a lot of money for this printer and for the extended service plan for HP to take care of me. At the time the case mgr gave me the option to pay the difference between the 9800 and one that would work with my versions of Vista. I couldn’t afford to spend the money at the time.
Last month on 9/9/10 I called tech support and spoke to Albert who gave me case # 8042548404, I was then sent to Kristy on the 10th who told me I had 45 days left on my warranty. Kristy sent me to Liz, who sent me to Harry. I spoke to Harrys supervisor, Edward who transferred me to Tracy who told me to call 800 633 3600, the commercial printer division. I called this telephone number and spoke to San G who transferred me to specialist Mr. Maverick, who transferred me to Natasha, who I thought was a case mgr. Natasha then put me over to Shannon who was a case mgr, but not in the right dept. Shannon was in consumer not commercial, at that point I think I had the case # of 7501622348. 9/14 I tried again. I spoke to Kirk who was back and forth with his mentor said he would escalate to the right dept. I didn’t receive a call by the 17th, so I called back. Spoke to Steve, transferred and disconnected, so I called back and spoke to Mike who said he would try to get a case mgr. was transferred to Monumita. She was going to escalate again. Didn’t hear anything from HP so I called back on 10/05 at 10:45 am and spoke to Charles who gave me the number and fax number for corporate. Called corp at 11:05 spoke to Virginia (operator) explained that I needed to speak to someone in commercial printers, she sent me to Mark in customer satisfaction who sent me to Carol, she put me on hold and sent me to Aden who said that I had to deal with Shannon. I explained to Aden that Shannon could not help me because he was consumer not commercial. Aden insisted that Shannon was the person to speak to. Aden gave me Shannons direct line of 877 917 4380 X95. As I expected and explained to Aden, Shannon could not help me. He told me the same thing he told me on 9/10!!! I once again started over. I called back the corp #, spoke to Sandra who transferred me to Heysen Escoval, left message. Called back spoke to Scott who spoke to May, this would be re-escalated to second level. I am at almost 1 month without the correct case mgr getting in touch with me.
On 10/07 Fred who is a case mgr for commercial printers called while I was in a meeting, I got his message to call the hpinvent telephone number and talk to anyone that answered and to give my case #4620622252. I called back and was sent to Pranjali and I was transferred to 800 633 3600 and spoke to Sam who said he would re-escalate the case. Told him not necessary, that Fred told me to call and someone would help if I gave the case #. No help. I called back on the 8th and spoke to Billy, he said that he would send an internal message to Fred to call me back. Fred called back on 10/11 told me my printer was out of warranty I asked him to take a closer look at the notes, explained that as of the 9/10 I still had 45 days left so I was still under warranty. Fred checked and found warranty said he would call back. When he called me I was just coming home from a meeting. He told me he would call me back on the 12th, I needed to be at my computer. So on the 12th Fred called and took all my drivers out of my computer loaded a couple of different drivers that were actually tried months ago. They didn’t work so he loaded the 9800 drivers back into my computer, they didn’t work at all. So I now have a printer that I have 9800 drivers loaded on my laptop that don’t even work for 8 ½ X 11 paper never mind 13 X 19 and printer drivers for 8600 that don’t support the 13X19 paper. Fred told me to find the recpt for my printer and email it to him and he would call me back on 10/13. Fred called me back this morning and said that HP would allow me $100.00 towards the purchase of a printer that would work with my computers that still have Vista on them. I still have both boxes that the desk jets came in and they are “certified for Windows Vista operating system.” Why can’t I get any help with this.


Email sent to HP also faxed to Corp.

RE: HP printer 9800, MY6531Z010. Recent case #'s 8042548404, 7501622348, 4620622252. Just in the last month my first case was to be escalated, Shannon called me & said he couldn't help as he was consumer, sent to business. Flipped back & forth, given # for corp. Problem with printer not printing 13X19 printer paper correctly since both HP laptops hard drives were redone by HP 1 1/2 yrs ago. Printer MY6531Z2010 was replaced by above ser # last Oct still under warranty. Has not worked since I got it in Oct. Case mgr begin of yr told me either buy new printer or turn back version of windows. Last case mgr. could only offer me $100 towards a replacement. I paid a lot of money for my printer, for it not to work. Unacceptable for HP to treat what HP has called me over the years, "loyal customer" Will not recommend or purchase HP products if this is the way you treat "loyal customers"