This Laptop was given to after sales service partner named as SERVICE PLUS. They have given the LAPTOP on 12/08/2009 which was been accepted by HP. SERVICE PLUS is having the aknowledgment for the same, which I have seen.

Till 25/08/2009 when i have not got any confirmation from HP for the job done I have called to your service center and spoken to them. With reference to this case they have suggested me to send the scan copy of the invoice as you have misplaced the invoice and because of that they have not started the job on Laptop. As they confirmed me that once they received the scan copy of invoice you willl start the job. After consulting through SERVICE PLUS i came to know that SERVICE PLUS have also sended you the Invoice thrice in your office. Still I have sended you the scan of the invoice on 28/08/2009. For the same I have confirmed from office also that whether they have received or not and i have positive answer that they have received the scan image and now repairing will be done.

On 29/08/09 HP people called me that we can not do the repairing because the invoice is hand written and HP as company doesnot accept Hand written and only computerised printed invoice is acceptable. And after lots of discussion through them they told me that case will forward to warranty team. After which no one revert on my case till today02/09/2009. After asking to them on mail people from HP called me and saying that as per warranty team Laptop is out of warranty. And still the Laptop is with them only and now no body is reverting instead of given lots of mails for this case.

Purchased this computer 7 months ago. 28 days ago, it started freezing up and not responding at all. The error was that WINDOWS had stopped responding. This lasted about 3 days then it froze and went to a blck screen and would not reboot. Sent to HP, they had it 2 days. When i got it back 2 days later it did the same things again. Sent it back to HP and they had it 4 days. Again 2 days after I got it back, it did it again. They have had this computer 2 times and have not yet fixed it. It has now crashed again and they want me to send it back a third time! They have reimaged the HD, replaced the HD and the CPU. They do not stand behind their products! Buyer Beware!!

My Combo drive was not working. The tech support in HP asked me to contact there service centre with the case no. to get the drive replaced. However, when I took my computer initially they did not replace my drive but just reinstalled the Operating Systtem. As a result of this mistake I lost my entire data and the issue was not resolved. I contacted again HP support and they said the misatke was on part of the service centre. I got the drive replaced (a dfferent brand) and it still did not work. I again registered complaint both with HP support and the Service Centre RT Outsourcing but no action was taken. I received a call that they will replace the drive again with a original part but did not get any response after that.

The product is defective. This is the third time this unit is sent back to the Houston Service center for repair. The first time I got it back in 6 or 7 weeks. The second time, I got it back in two days, only to find out they did not replace my motherboard as promised, but replaced the RUBBER FEET at the bottom of my unit. The problem returned as I knew it would, and I have not gotten it back yet. It has been over two months since I contacted HP about this problem. I have just received a call from India saying that I should not expect the unit back until another two additional weeks, at the earliest. The case manager is frequently away from her desk, has NEVER called me back, and apologizes and sighs when I tell her about the problem. I thought she had woken up when I called her. IF she sleeps at her desk, I would not surprised at the very least. Personal attacks aside, HPs customer service is exceptionally shitty, I have called countless times, have been transferrred seven or eight times before speaking to someone who "tried" to help me and failed. I bought their extended warranty knowing the unit was faulty, and was told to buy early, and was promised a whole year after my factory warranty expired. I now have one whole month less warranty for the same price. Their customer service reps are rude, incompetent and can barely understand you. This is completely ridiculous. I asked for a repair unit and HP should replace it under the terms of its warranty but continues to disappoint me. More importantly, it is costing me thousands of hours of productivity that I will never get back just as I am beginning to launch my company. This is completely unacceptable for such a large NGO to get away with. HP should step up.

I had bought a compaq presario notebook in the month of july. I had received an offer of getting a HP webcam, HP headset and an international calling card at the expense of Rs. 300. I was told that i would receive the gift within 6 to 8 weeks of receipt of the DD. But to my utter disgust its been more than 10 weeks but i havent received any correspondence from HP neither i have received my gift. I tried calling up the redemption cell but their phone lines are always busy and the voicemailbox is always full...