Absolutely terrifying experience with HP laptop and printer both under warrenty . Emotional abuse waitting and waitting for the products to work, with no outcome of returning them back. No case manager or supervisor ever calls back. Hours and days spent on the phone. Printer sent via mail with missing parts and nobody wants to be responsible.

Have an HP Hd plasma tv moderl 4260N. worked great until last week now have no picture and dish network tried to help solve the problem, but I now realize I bought a lemon. The internet is full of dissatisfied customers. It is only 3 years old, and cost me around $1300, it was on sale, maybe Best Buy knew about the problem too. What to do fix or buy another?

HP LAPTOP - and how to fight back...
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Like thousands (perhaps tens of thousands) of people all over the web, I bought an HP laptop that went wrong.
It was returned, and not fixed properly. Then the staff were rude, hung up and thought it was funny to laugh at my pregnant wife getting exasperated with them. Finally ended up using the credit card company (well done Amex!) to dispute the charge as HP were in breach of contract by not honouring the guarantee. While I don't doubt that the customer service team are tasked with stalling complaints (so they fall outisde of warranty) I'm still really annoyed that they had to be so rude and ignorant.

So, how can you still fight back?

HP advertise heavily on Google and Yahoo. When you do a search for 'laptop' or 'computer' you'll generally see their adverts (Google calls them sponsored links, yahoo sponsored results). Now if you click on an HP link you'll cost them about £1 / $1.50 per click. Petty huh?

Well yes, but let's say 1000 people start to do this twice every single day, that's £730, 000 / $1, 100, 000 out of their marketing budget in a year. money that's just gone to waste. Even by myself I'll cost them about £730 a year (more than the cost of their poxy laptop).

Simply typle 'laptop' or other very generic consumer computer term into google, click on the sponsored link and browse around their site for 3 or 4 pages. (You can't simply repeat clicking, or click to their page and leave straight away - Google is a bit too smart and wont charge them for repeated clicks) . Seriously that's all you need to do. Get into a routine, every time you log-in to facebook, or other regulalry visited site, don't forget to cost HP some money.

Even if you don't have the time to do this, rest assured HP, I'm doing this every single day, and grinning everytime I click through to your website.

Good luck with your own HP complaint and I hope this article helps you vent your anger slightly!

NB - As a complete aside, I bought an HP printer for a Mac about 15 years ago. It broke, I got in contact, it was replaced the SAME DAY. Wow! I told all my friends, and declared my loyalty to them. How did a company that was once so good, go to be such a shambles?

I bought two HP Dv9000 Laptops in 2007 and both have stopped working after the Warranty period both with the same issue, the screen started getting garbled graphics then both end with blank screens when plugging an external monitor into the aux output there is graphics but garbled.

I have laid the complaints with HP and have also found out that many others had the same issue which seems to be caused by a problem with the Nvidia chip, but they do not want to repair it as it is out of warranty which i feel is not correct as the issue is a manufature fault.

Bought new HP Combo unit back in January and it was a piece of junk from the minute it came through the door. It is an HP CM1312NHI MFP. It won't let us fax out or receive faxes in. It won't let us scan back to our network or to the customer. I WILL NEVER purchase another thing from HP. My people have spent 10-12 hours this week talking to people they can hardly understand trying to get this working correctly. We even had professional people that we hired try to fix it with the same identcle results.

DO NOT BUY ANY HP PRODUCTS!!!