HP Pavilion DV2500 Notebook PC

5 stars
(0)
4 stars
(0)
3 stars
(0)
2 stars
(0)
1 stars
(1)
Category: Electronics

Contact Information
California, United States

HP Pavilion DV2500 Notebook PC Reviews

qballrail June 29, 2010
Horrible Customer Service
In my many, many years as an HP customer, I have never received such inexcusable treatment! I am completely astounded by the stupidity and complete lack of customer service. Over the years, I have had my share of issues but they are usually resolved properly. I have purchased many, many products from HP from networking systems, commercial printers, personal computers, laptops and All-In-One printers and other equipment for personal use. I've recommended HP to my customers and others. No more.

Here's why: For the past 3 months, I have been going round and round with these fools over a myriad of issues with my pc. After two repair depot servicings, in which nothing was fixed, despite my pains-takingly completing their repair form. One would think (hope, actually) that if an Executive Case Manager was involved, issues would be taken care of appropriately. Not the case here. Instead, after a month of the CM not returning messages, my machine crashed... I mean crash and burned! So, I am forced to send it in yet a second time. One would hope that the second time they would get it right. One's hope would be misplaced in this situation. Not only was the unit not repaired, despite enclosing a copy of the original repair form, it was sent to the wrong address in a DIFFERENT STATE! Let me back up a bit. This is the 3rd CM involved, who did not even bother to confirm the shipping address. The 2nd dropped the ball, much like the first one. However, the 2nd one decided to break a promise... to make several attempts to contact me within 3 days. She made only 1 attempt.


As if this wasn't bad enough, after I wrote an extensive letter to the President & CEO. I received a phone call from yet another CM. She had the unmitigated gall to ask if I would be willing to send my unit back to them a 3rd time. This is not only laughable, but an insult to my intelligence. WHY would I want to even consider trusting them after such blunders? I have no way of believing they would even send it back to the correct address... heck, for all I know, they'd try sending it to S. Claus, North Pole, let alone even fix it. Apparently, my extended warranty is worthless.


It's a real shame. Since Carly Fiorina was forced to resign, HP has changed in a very, very negative way. I just don't care anymore. HP has lost a long-time, loyal customer and any credibility. Unfortunately, HP is so big, they probably couldn't care less. One customer. Well, this one customer is going to discourage anyone he can from buying HP. If I am asked, I will not recommend HP. In fact, I will encourage people to switch to Mac.

Write a Review for HP Pavilion DV2500 Notebook PC

Rate it!
Review Title
You Review
Image
Type the numbers shown

RECENTLY UPDATED REVIEWS

LUAN KHUC UNCLAIM ASSETS ON FILE : $2,111,650.00
The company does not honour the warranty claim and makes you pay for device repair even if you are not at fault.
permanently closed
Taxi To Heathrow & Heathrow Taxi Transfers
Chapter 7 Bankruptcy
Ride and Shine Detail
old ironsides fake id
Digital Marketing and Company Formation Services UAE | SEO and PPC Marketing
Escort ladyluck Frankfurt

REQUESTED REVIEWS

REVIEWS BY CATEGORY