I purchased my laptop and within the first 6months had problems with internet connection...went thru the HP customer service(what a joke)...after supposedly running tests, they said it was the connection, so...i go back to my provider and guess what? it was the computer! had to get it fix independantly, HP said there was nothing wrong...then 3months ago i had problems with dvds and cds, contacted HP again, and they couldnt help me of course...ive not had the laptop a year yet!! it wont play dvds or cds and HP's solution was to send me a new driver but wanted me to erase my entire hard drive...and still couldnt explain why, except for some BS policy...then if i wanted the new part, they said i had to give them my credit card info...i would have 15days to receive the part and return the old one to them in the same time or id be charged...I'D BE CHARGED?!?!?! and they couldnt or wouldnt promise me that it would get here in that time...and to top it all off, the so-called 'rep' disconnected me...WTF?!?!?! i will never buy another HP product ever, and i will tell everyone i know and even people i dont, NOT to buy anything from these people btw...i have a laptop for sale if anyones interested.