I bought my Pavilion dv6000 laptop in Septmeber 2007. Liked it alot until about a year and a half, then started having peculiar issues with it just shutting down, not wanting to boot etc. I called in on multiple occasions only to go through the same old scripted routine. I explained to them thatI was a computer tech for 30 years and knew this to be a motherboard problem. As it turned out my machine was covered under a special "Warranty Enhancement Program" because they had known issues with this machine. Finally my laptop quit altogether and they had me send it in to be fixed under the special warranty. Several days later I get a call stating that my laptop exhibited signs of water damage and is the warranty is void. They said the repair would be over $700.00. I tolld them that I hadn't even paid that much for it and that the machine had never been exposed to water. They told me that they had pictures and that if I was really a tech that I could see it for myself when I got it back. I then talked to a supervisor. I explained to him that I was instructed to send the machine in under the special warranty and I wanted them to live up to their end of the agreement. He said that he would have them fix the items under the warranty but if there were any other problems it would not be covered. They promptly sent the laptop back to me. When I went ot power it up it would not power up. It would when it left me, so I got the manual and took it apart. There was no sign of water damage in the unit and they had left numerous cables unplugged when they put it back together. I am disappointed with this level of service and feel that they just looked for any reason to not honor their warranty. I ordered a motherboard on ebay and now the computer works perfectly. I will never buy another HP Computer again.