I bought my laptop and shortly after the warranty ended I lost the ability to connect to my wireless internet. I called HP and was told that my system was out of warranty but I could send it in and they would repair it for a charge. I could not afford the steep cost to have them repair a new computer so I purchased a USB wireless card and had to pay for service. I continued to work on the laptop and day by day more things started to go wrong. It would get really hot!! The hotter it got the worse it performed. I finally found a link on the HP site that listed my laptop under the Replacement Warranty. I called HP and was told that my laptop was part of a voluntary recall for defective parts and they would replace the motherboard. I use my laptop for a small business from my home so I was unable to send it in the day I received the box to send it in for repair. I had to wait until I could come up with another computer to manage my business. I called HP to tell them that I could not send it in right away and was told to call back for a new box to be issued. I hobbled along for a month then was able to get set up with another system. By this time my laptop would not boot up. I would have to turn it off and on and off and on until it finally came up in safe mode and I was able to backup everything on the laptop and transfer it to another computer. I sent it in about two weeks ago. I received notification from HP that they were working on the problem and I would have my laptop back by Nov. 4th. I received a call from an HP rep that said they found evidence of "spillage" my computer and they were going to replace the keyboard, etc. for approx. 700.00. I told her not to replace the keyboard as it worked fine and to fix just what the "recall" was for. She said okay and said they would replace the mother board only and send it back to me. On Nov. 5th I received a call from a HP Customer Service Rep that said my laptop had been repaired and would arrive at my home on Nov. 6th. I asked him if it had been repaired and what I would have to do if anything once it was returned. He said it should work just fine and I would only have to reinstall what was not originally on the computer the day of purchase. I was excited to have it back! I received it on the 6th and took it out of the box, plugged it in and NOTHING!! I called HP and was told that no repair had been done because the "spillage" voided any warranty the computer had on it. I could not believe what I was hearing. After 30 minutes of talking to a Tech who kept repeating himself as if I didn't understand I asked to speak to the supervisor. I asked him why they would not replace a KNOWN faulty part and he said even though the computer was faulty the fact that they found evidence of spillage they didn't have to do anything and if I wanted it fixed I could send it back and pay approx. 700.00 for repair, otherwise I had no other option. Tonight I spent 30 minutes turning it off and on and was able to finally get it to boot up. Amazingly I am typing on it now. I still have no connection to my wireless - oh, they said they did replace the wireless card! AND my keyboard works just fine! Something is seriously wrong with this picture. I barely make enough money to have afforded the laptop in the first place at 850.00 plus tax and now they expect me to pay nearly 700.00 to fix it??? I will NEVER buy another HP product as long as I live.