Originally we ordered the laptop less than a month ago, it arrived in a week and half from China. The computer wouldn't work, we called within hours of deliver. After two hours on the telephone with their outsourced customer service depatment running a diagnostic program, they offered to refurbish it and send it back to us but we preferred a new replacement.
They issued a Fed Ex Pick-up lable and credited and reordered. There was already a price discrepency on the reorder and I had to insist that they replace at my original price because they were going to increase the price and not honor my original purchase price.
I received a reorder confirmation and noticed that they had changed the video card to a cheaper video card so I called their outsourced customer service to make sure they corrected it, I was assured it was corrected but the replacement computer arrived today with the incorrect video card and I was charged the extra $50 for the more expensive video card from my original order.
We called their outsourced customer service department again and spoke to a lady claiming her name was "ARJEL", she spoke with a slight speech impediment, a heavy accent and a tendency to say "um" often .
She apologized profusely but did not really seem to fully understand what I was explaining to her. She repeated the exact same phrase over and over as if she was reading it but did not understand when to appropiately fit it into the conversation. We intended to send the computer that we had just received back and get yet another replacement but we wanted to be sure that the order would be placed correctly. Finally, I asked to speak to her supervisor. She placed me on hold for quite a while then came back on the phone...same exact person, same voice, same speech impediment...same "um" every two words...She claimed her name was "ROXANNE" and she was the supervisor. I told her that it was clear that she was the same representative and requested to speak to a real supervisor.
At this point we decided that we were done with HP, their credibility is in question and we just want them to pick up the computer and refund our money. They never offered to compensate us in any manner for all the time and frustration spent dealing with this and we could not ever speak with anyone other than their poorly trained outsourced customer service department. We won't be buying anything from them again and suggest that others avoid doing so too.

My laptop problem is, when u turn it on nothing happen on the screen or system board.

I sent my laptop to HP for repair on Feb-18 they got it on Feb 21, sent me an email telling me i will get it on Feb 29, the 29 came someone called me n told me the laptop waiting for part so will be sent before March 14, 14came 5pm someone from Hp called me and told me the laptop waiting for part, it will be send March 28, every time i told to them same story waiting for part, i asked them if the part was coming from another planet.

On the HP web page they show very clear that when u send ur laptop for repair u will get it back in 7 or 10 business days, but i guess they are waiting for the part to come from a 3er world country.

None on the customer services cant tell u anything about ur repair, even the case manager have any idea where is ur laptop or what kind of repair it been done.

I will never buy a HP laptop, i will try Sony or Dell, im tired of waiting and customer services doing nothing for me.

I let u guys know when March 28.2008 come if i got my laptop.

Note. Please send me an e-mail about what legal action should i take against HP if on March 28 i dont get my laptop, thanks for any help.

HP Pavilion laptops are produced with a design flaw where the power jack in most laptop computers (still in the market) is faulty. For most Pavilion laptops, this problem is a result of solder joints on the DC jack that are poorly designed and therefore readily damaged. The resulting problems include spontaneous and instantaneous power-downs of the laptop; refusal to start or charge a properly inserted battery; movement of the AC power adapter plug causing power "glitches" and so forth. Replacing the power jack is an expensive process starting with the motherboard of the computer. Such damage resulting from normal use is not covered in the warranty. Most Pavilion laptop owners come across this problem and are left to fend for themselves. The company should do something about it, starting with free replacements of a product that is faulty in its initial design. Or perhaps knock the product off the market.