HP Pavilion Slimline

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Category: Electronics

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HP Pavilion Slimline Reviews

simbageo April 27, 2010
Motherboard
I had the same problem with Hp Slimline motherboards. I own (3) HP Slimline computer's. Model S3020N had the motherboard replaced by HP even though it was beyond the one year warranty because the model S3020N was on their list of faulty motherboatds This computer wouldn't boot up. The model S3620F has the same problem in November of 2009. Sent it to HP for motherboard replacement last November while it was still under the one year warranty. Got it back and it still wouldn't boot. Sent it back again and they replaced the motherboard again in December. Got it back and it booted ok but the wireless antenna wouldn't work because someone at their repair facility cut a wire. Fixed the wire myself. Then the beginning of March it wouldn't boot up again. Contacted HP and they told me that they only have a 90 repair warranty on repairs and I am beyond the 90 days. They would fix it but I would have to pay fo it. I explained the this is a re-occurring problem and that I sent it for a mothertboard replacement when it was still under the one year warranty. That didn't seem to make any difference to them. They did offer to repair it for $99.00 insted of the usual $200. I still felt that they shouldn't charge me so I had it escalated from Case Management to the HP Corporate Compliance C/O Mark Hurd CEO and they sent it to Executive Customer Relations. They called me and said that if I paid the $99.00 they would send me a $30.00 Hp gift card. to spend on HP's online system. However, they couldn't take the $30 off of the $99.00 repair bill. It sounds a little better but I'm still not satisfied because I told them that if I pay to have it fixed by HP that I still have a problem. The problem is what happens after they replace the motherboard for the 3rd time and it fails again after the 90 day repair warranty. Would I have to pay to have it fixed again? Their answer was that I could always purchase a post warranty for a year for $109.00. I thought that was ridiculous. Before paying to have it fixed and paying for a warranty I'd be better of to just purchase another computer. The new computer would already have a one year warranty and upgrades and windows 7 installed. I have purchased HP products for many years. And have thought that they had a reliable product and they cared about customer satisfaction. However, since this last problem with their motherboards and their negative response I will not purchase anymore HP products or recommend HP prodcuts to my family or friends. Now I'm jus waiting for the third Slimline to fail (model S3421P, been lucky so far. PS- I told them I don't unnderstand the 90 warranty on motherboard replacements. I said if I purchase a new Slimline the motherboard is warranteed for one year. It has a new motherboard. But if you replace my defective motherboard with a new motherboard it's on warranteed for 90 days. Makes no sense to me.. They told me that's the way it is and there is nothing more they can do about it.. DON'T BUY HP AND TELL YOUR FAMILY AND FRIEND'S NOT TO BUY THEM EITHER...
ahballard March 2, 2009
motherboard failures on new computers
I bought a new HP Pavilion Slimline s3127c desktop PC computer less than a year ago from Hewlett Packard. With the purchase of this computer, the customer is provided a one year warrantee for service and repairs. This particular model, as well as several other models produced by Hewlett Packard in this time frame, has an admitted problem with the computer’s motherboard. The flaw in the motherboard system results in complete computer failure. The user is unable to navigate through any programs on the computer and is also greeted by a blank computer screen. I immediately called the customer service department. After a minimum of an hour and an half phone call, the repair department agreed to fix this known motherboard problem if the computer was shipped to them. The computer was shipped immediately for repair, but much to my chagrin the “repaired computer” still has the same PC motherboard failure. I called the service department again, this time with the hope that they would replace the PC with a system that functions properly. I was informed my only option would be to send the computer back for repair. I told the customer complaint department that I was concerned about this being a reoccurring problem long after the one year warrantee expires. I was told that they would extend the warrantee because of this flaw, but the customer service agent refused to send me a copy of my “newly extended warrantee”, stating that it was an “internal document”. Hewlett Packard has refused to replace the item with a working PC, leaving me to ship the product back and forth for repair. I would like Hewlett Packard to replace my PC with one that does not have this motherboard flaw, or provide me with written documentation of my newly extended warrantee. I feel the company is taking advantage of hardworking individuals by selling a product that does not work, then pretending to attempt to fix the product until their warrantee expires.
May 7, 2008
Vista compatibility
Since purchasing a 2008 HP Pavilion Slimline PC a few months ago, I have had nothing but compatibility problems with it's built-in Vista Windows program. I heard about this before purchasing it, but was also told that the problem had been resolved and it was safe to purchase it. The supposed problem-solving Service Pack 1 is a total joke. I am continuously downloading the driver to my HP 6310 printer (also new!) since it won't read it every time. I should have trusted my instincts and switched to a Mac! That's my next plan. HP and Windows just lost my business...permanently!

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