Dear Sir,
While staying in the US in 2007, I bought an HP DV9000 series laptop Product Number :GA358UA, Serial Number :CNF7245SJB from
Costco.com, Cleveland Ohio. The laptop has had hardware failure 2 times since purchase, and has been provided excellent service IN INDIA by HP Service Centres (RT Outsourcing Services, Dehradun) in terms of replacement of parts (motherboard, to be specific).
The International warranty for the said laptop as per the HP.com website (http://h10025.www1.hp.com/ewfrf/wc/weResults?tmp_weCountry=in&tmp_weSerial=CNF7245SJB&tmp_weProduct=GA358UA&lc=en&dlc=en&cc=in&tmp_track_link=ot_we%2Fsubmit%2Fen_in%2Fentitlement%2Floc%3A0), is only till AUGUST 03, 2009; INSTEAD of October 21, 2009, as it should have been as per the Costco policy, and it is about to expire in a few days. This is an error on behalf of both Costo and HP, which needs to be corrected. I would request HP to get this error in the validity of warranty corrected as soon as possible, so that I get full benefit of this purchase.
I urgently need to buy a CarePack for the same. The local HP service centre has failed to give a satisfactory solution to the problem.
Shivanand K S, Technical Support Engineer - HP e-Solutions, HPSupport_Global [[email protected]] has mentioned in email that the requested model is not supported in INDIA. Although I did not expect such a reply from a company like HP, that HP no longer wishes to support warranty for my said laptop, which was being supported very well in India- for almost 2 years!
It appears that there is disharmony between HP-India, HP-Global and HP-USA, which I do not expect from a company like HP.
In such a scenario, if I need service after expiry of the warranty-clubbed-with-sale, does HP expect this client to travel to the US to get a service for this laptop?

Dr Sanjay Dvivedi M.S., M.Ch.
Professor & Head, Department of Plastic Surgery
Director, Smile Train Project, Himalayan Institute of Medical Sciences
Jolly Grant, Dehradun 248140 India
Email [email protected], Tel +91 9412961683