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lichaves
July 24, 2009
mother board and overall poor quality
When I received the computer I realized that the AC adaptor was not compatible. Then, the batteries never lasted more than 15 minutes, but I was so busy working long hours that I didn't took the time to complain about these issues. Later, a blue screen started to come up everytime the computer was turned on. This time, I called costumer service and after wrestling with technical support, they finally agreed to replace the piece. Now, the computer is not starting at all and I found out that the mother board is again defective. After talking to a manager on the telephone, I was informed that because I was out of warranty, they could not replace the piece. So, I bought a computer that never worked properly, and HP cannot do anything to backup its "well known" brand. Should I assume that the fact that the SAME problem is happening the second time with me (and more often with other people that I know) is my fault?? When asked that, the manager told me that I should know that "eletronics have a limited lifetime"... therefore, they would not replace my motherboard without charges!! It is pretty clear that HP has very poor quality products and even worst costumer service agents. What a huge disappointment!!
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November 3, 2008
Motherboard
I purchased a HP Pavillion laptop, mid July 2007 and needed it for work at home.
Luckily I also have a MAC so the strain on my laptop was halved.
2 weeks ago my Laptop developed a fault so I logged onto the US Hewlett Packard website, trying to see if this fault was a known fault.
The one beep, followed by 2 beeps with the computer failing to start is a known manufacturing fault!
The website also said that the Warranty for my model (which is out of contract by 3 months would be extended). The website also clearly states that the fault is a known fault so I contact Hewlett Packard in the UK.
After giving all my personal details, the computer details and the nature of the problem my laptop it was collected the following day!
Before it was returned I first received a letter stating that there was a mix up and that the incorrect laptop was returned to me and that I needed to contact HP to arrange another collection.
The laptop, which was returned, was my laptop but I couldn't test to see if it was repaired because my power supply was at home.
After testing it my laptop still had the same fault so wasn't repaired.
I contact HP again and this time they told me that the extended warranty did not apply to my laptop in the UK!!! It was only extended in the US with my model laptop!
I couldn't believe it when I was asked to pay a repair fee of £265 for a laptop with a known problem. They told me that this model was not under the same extended warranty criteria as other laptops in the series although the problem with my one is exactly the same as the others that are!
I paid in excess of £800.00 for my Laptop and now they expect me to pay another £265 for a manufacturing fault which I'm reluctant to do...but I need this laptop to work from home as my PC and Mac are not compatible!
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