I have an HP Pavillion notebook. The wireless on it failed and after some research I discovered it was recalled. I sent my otherwise absolutely immaculate notebook to HP for authorized free replacement of the motherboard. I sent it to them in the box they provided, using the packing materials they provided.
I called to check the status of my repair after five days passed. I was then told that the motherboard was replaced at no charge but I would have to pay for the other necessary repairs to the "LCD Screen", hinges and bezel. They claim to have photos of the damage that was noticed while unpacking the box. I have yet to see these photos and have not received my computer back from them yet. There is NO possible way that I sent them a damaged computer, yet when they took it out of the box the bezel assembly was missing from it... WHAT???
I truly believe this is a scam by HP. They replaced the known defective motherboard and then tried to scam other repairs out of me.