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bnorthco
March 24, 2010
Picture went out after 40 months
Bought the TV in late November '06, based on HP's reputation for great products and service. In March 2010, heard a "pop" one evening and the screen went black, although the sound works fine. Very small red dots at the bottom of the screen. Called HP Customer Service immediately and they were able to "diagnose" the problem on the phone by having me unplug the TV, hold the power botton for 20 seconds and then plug the TV back in. Button remained blue after this process and they told me that I would have to pay $629 to have a repair service come to my home and fix the YSUS board because my warranty had expired. They said the repair service would make three attempts to fix the TV for this price and if they could not fix it I would receive a partial refund. They would not allow me to speak to anyone else or provide any other options. Researched the issue on the internet and I find that this is a very common problem that HP has known about. I estimate that I have used the TV for around 2, 000 hours and it was supposed to last 60, 000 hours.
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ahaglobe
December 20, 2009
No Picture. Have Sound
I have a HP PL4260N Plasma TV. Out of the blue, TV has no Picture yesterday, but has sound 12/19/2009. I called HP. They said ok unplug everything. Now press power button, count to 20, plug only the power cord back on, see anything, I said "NO". It didn't work. Then they said ok next we can fix your TV, but you have to pay $600 & if after we fix it, if it doesn't work, we still keep half of the charge. WOW! This was shocking to me when they said that. Well it seems like they are saying we want your money no matter what. We do not care. I want to put in a COMPLAINT about this & want to be part of the lawsuit. My TV is only 2 years old. This Company has sold others & myself a FAULTY PRODUCT. As big as they are, they should be more courteous towards their good customers especial when we all bought this TV for over $1200.00. This is a big chunk of change for all of us. I want to speak out for others about this. This is not a proper way to do ethical business. This is why their loyal customers will not ever buy their products again & even spread words to others not to as well due to their lack of customer service to all their consumers. I will not pay them this amount of money if I knew this is the kind of treatment we all have received. BOGUS TREATMENT that is! If anyone has any ideas about fixing this TV which now is only sitting in my living room staring at me & it's about Christmas time, my family will be here, & no TV because I have no other funds available to pay to fix this not knowing HP products are faulty at 2 years especially a PLASMA TV. I am very upset about this!!!
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