Exactly the same as described by other individuals. The dreaded 'pop' sound, black picture with continued audio. Three phonecalls with H.P. First tech said they were aware of the problem, but they were no longer replacing the part. The second tech said that they did try to contact individuals, but did agree with me that they did not necessarilly contact everyone. The third, was a Senior Case Manager, so I called 877-917-4380, ext. 79 and spoke to a man named Justin. I must say, I am incredibly disappointed at the customer service I received from him. I found him to be extremely rude. I explained the situation and stated that H.P's technical support had just told me that they were aware of previous problems with the PL4260N but he said H.P were not aware of any problems and that I "could not expect to have my television fixed for free." I stated, that as a consumer, if the product I brought was faulty, then surely it would be the manufacturer's responsibility to repair it. Additionally, I said that the television was advertized to have 60, 000 hours of display time. I said, even if I had watched T.V. for 24 hours a day, 7 days a week for 4 years, there is still approximately 25, 000 hours of display time left. Justin then rudely told me that my math was wrong and that I had obtained over 200, 000 hours of viewing time so the product wasn't faulty!! Following this, I asked for an address of the complaint department, to which he replied, 'this is complaints.' I stated I wanted an address so that I could put my concerns in writing and I was told, 'it's on the website.' I said that I didn't have the website available and I would like the address but he wouldn't give it to me. I sent a letter of complaint to H.P's CEO and they replied asking me for my serial number. I responded, to which I received a phonecall from a lady who could not answer my questions and who told me there was nothing they could do as my serial number wasn't in their 'range' of numbers, called for recall. I will never buy from HP again.