We bought an HP 50 inch plasma in 2006. Recently as we were watching it there was a very loud popping sound and it went out. has not worked at all since. We called Best Buy about a repair and they gave us a number to call. The man who contacted us back said they do not work on HP's and that they have not been in production since 2008, that the parts were difficult to find. We than called HP. They wanted a credit card to even discuss it, than they said that for 700.00 they could refurbish it...right. So, we have this 1800.00 T.V. that was supposed to be "top of the line" and Best Buy kept harping om how this thing would work for over 60, 000 hours. Considering we work 60 hours a week and don't keep the television on all of the time, it fell WAY short of that promise. We also have heard that there were specific problems with these televisions, as I am registered with the company they made no effort to contact me and offer any kind of assistance knowing there was a problem. I would think at the very least they would offer the refurbish for free or at the value of the parts which should be way less than the 700.00 they want. I bought this brand because I have always had H computers and was assured I was buying another great HP product... NOT. I am very disappointed and would very much like my money back.