|
kconnolly
July 14, 2009
TV failed after 2 years
The TV failed after 2 years due to a faulty board that HP knew about. When we first called in March of 2009, we were told that HP had fixed the problem for no charge until Dec 2008. However, you had to know about the faulty board. They claimed that they posted it on their website. However, we had no reason to suspect there was a problem and go to their website. My point to them was that they had my info from the warranty card that I filled out when I bought the tv and they could have notified me by phone, mail or email. I tried elevating within HP and got nowhere. I even asked if they would just send the board and I would have the distributor fix the TV. Still notihing...
|
|
|
My2Cents
July 12, 2009
HP Plasma Lawsuit
As a consumer, you hope that someone is watching out for defective products being produced by companies and then sold to unsuspecting consumers, especially, when the manufacture KNOWS the product is defective!
That's exactly what is going on here! HP knowingly sold through its retail distribution network, companies like Best Buy, in my case, TV's that had faulty circuit boards. One day your watching your TV and the next day all you have is Sound with No Picture after a Loud POP. My TV was registered because when I bought it, the remote was missing. HP sent me a replacement remote but never mentioned that I only had until Dec 2008 to make a claim for the TV I purchased to have the bad control board fixed. I'm sure it was a Customer Service Oversight because now that its out of warranty HP says they can't do anything about it. We'll, I just spent over $1, 500+ on a LEMON.
When my TV actually stopped working I sent an email using the HP website to let them know that I had a service issue, explaining in detail what happened. I never heard back from anyone! NOT ONE PHONE CALL or even a return EMAIL. That's what's completely wrong with BIG BUSINESS TODAY. They just don't care! The attitude is... we have your money, what are you going to do about it. What are "you" going to take us to court? It will cost you more in court then the TV is actually worth. They count on consumers to JUST GO AWAY through ignored complaints. That's the NEW AMERICAN WAY - BUSINESS MODEL. Would'nt our parents and grand parents be so proud to see where we have come as a country.
I tried to figure out how to fix the TV myself by using the Internet, that's when I found so many other people having the same exact problem. All of us were either ignored by HP representatives or told that we would have to pay $600+ to "MAYBE" fix the problem with no guarantee! What kind of solution is that?
Stay away from HP. I worked in the computer and Internet business in the 90's, before Al Gore invented the internet but that's for discussion at a later time; HP made Computers that over 75% of them were defective out of the Box. Some experts said over 90% didn't work. In our business you purchased IBM products. Its obvious that HP has not learned from their past misfortunes. NOW, HP is giving other Retailers Like BEST BUY, where I purchased 3 of these TV's a bad NAME. Best Buy is not going to get my future business. I feel that they must have known that these TV's had issues and never mentioned it to me.
Where is the FTC, Attorney General, or the Consumer Protection groups?
|
