On facebook tonight I was reading where a soilder had called hp about a printer and the technician told the soilder that he would have to charge him for the information that he would give him to fix his printer. My complaint is these men and women are fighting for our rights and to make sure we are never attacked again, and then you knuckle heads at hp want to charge them money for them doing their job. Not so they can make a killing in the military, so they can protect us.
I have be a very faithful customer of hp for at least 25 years now. But after seening and hearing what this soilder went through to get his lousy printer fixed I will never but a hp product again.
The soilder showed exactly how he felt and how I felt after seeing the video, he shot the printer. All I can say is I am really disappointed in hp. You have lost 2 good customers.
I know you probably don't care about 2 customers, but just remember word of mouth can do alot too raise everyones attention to the good we do and also it can make or break a business. I am not one of these people that thing anyone or any business is to big to fail. So give it a few months and lets see how America responds to your actions toward our military men and women.