I bought an Hp All IN One printer in Feb. at my local Best Buy. I purchased a GEEK SQUAD Care Plan/Warranty. Printer kept asking me to reinstall to use Scan Function on it. My Microsoft Vista kept trying to repair driver on it. Sometimes that worked .I finally got tired of it and brought it in to Geek Squad, gave my reciept. The guy plugs it up and puts sheet on glass, presses the copy button and tells me the scan works. I said No, it doesnt, You just copied, hit the scan button and show me it works. He got REAL condesending. Ma'am the scan works. I said again, prove it scan something. He said you need to bring your pc in so I can check that. And that will be extra money. when I do bring the pc in. Your telling me my printer is only compatiable with only my pc?? WHAT?!! Kept talking like I was an idiot, and just could'nt tell the difference between scan and copy. They have TWO different functions and TWO different buttons. Which I said Hook it up to one of your pc's and show me it works. He said no. He cannot do that. I said then what does my plan cover? What was the point of them? Called him a a**hole. He said Ma'am take your printer, I'm refusing service to you. Ok. Grabbed my printer. Called Best Buy they said bring to another store and they'll take care of it. Geek Squad is a franchise that's been with BB 6 years. They cannot get rid of them if noone follows up. They are 2 different companies. People, follow up. They can never get rid of Geek Squad if no one follows up with them.