Here is my case.

I bought this printer nearly 6 months ago. Printer had many serious issues from the beginning;
would not wake-up from sleep mode
PC and Printer would not communicate
Cant scan from printer to PC
Some color prints are distorted and pixelated

After months of talks with the tech support and a case manager/s, who could not solve issues which left me with partly working high-end printer, I asked for a full refund or exchange with a different model.

Case Manager's reply: Cant do it, use it as is.

I own a $400 printer that never properly worked, wasted my time, ink and paper.

This is isolated case and wish HP could have handled my dilemma better.

Shame on you HP !!!